I have shared in the past techniques that allow you to be aware of what users are saying about your library online. By using free tools, one can easily set up a system that alerts you in real time when your library is mentioned and gives you the opportunity to respond immediately if you wish. (See Twitter scan techniques and Facebook scan techniques ). Twitter is the main channel one should scan, but monitoring the web as a whole (Facebook, YouTube, Popular forums) using google alerts is also quite important. So what type of information do you get from such scans? Are users happy when you respond to them almost immediately online?
Bryan Eisenberg | October 29, 2001 | 1 Comment
Many home-based online entrepreneurs keep their eyes on the ball, but fail to stop to check the score. In the rush to be online, these entrepreneurs focus too much on where they are going – e.g. increasing their traffic and sales, marketing their sites, improving their content, attracting a community of loyal visitors, and other goals. While important for the success of an online business, they often overlook checking where their businesses are.
By Susannah Patton, CIO
Alastair Smith , VUW Department of Library and Information Studies, New Zealand.
I. The Problem The Internet is a relatively new and untested information and communication medium.
Summary: The 10 most general principles for interaction design.
Summary: Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the "heuristics"). Heuristic evaluation (Nielsen and Molich, 1990; Nielsen 1994) is a usability engineering method for finding the usability problems in a user interface design so that they can be attended to as part of an iterative design process. Heuristic evaluation involves having a small set of evaluators examine the interface and judge its compliance with recognized usability principles (the "heuristics").