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Governments don’t have websites: Governments are websites. Quick question – don’t think too hard about it: what is Amazon? At one level, Amazon is the world’s largest online retailer, a public company listed on the NASDAQ. At another level – the physical – it is a collection of over 50,000 employees, hundreds of warehouses and zillions of servers. But for most people Amazon is fundamentally a website. Sure, it’s an extremely impressive website that can send you parcels in the post, and which can relieve you of money with terrifying ease. But to most people the company has very little reality beyond the big white-blue-and-orange website and the brown cardboard packages. Vanishing Act The same process is happening to the bits of the government that I interact with – the physical reality of bricks and mortar and people and parks is starting to disappear behind the websites. Government is increasingly a thing I don’t have any mental images of.

Increasingly, when I form a mental image of a branch of government in my head, what I see is the website. But… GDS design principles. 11 Social Media Tips for the Public Sector Mashable 11 Social Media Tips for the Public Sector | The top source for social and digital news. IBM Center for the Business of Government: Research, Trends, Reports. Smart_Cities_Research_Brief_Intel_Cities_Community_of_Practice_Innovation_seeking.pdf (application/pdf Object)