Product Card. Make sure that your iPod or iPhone doesn’t have a cover on it and that it has the latest software from Apple.
Also make sure that the Soulra XL is turned OFF and the iPod is turned on when you first plug it in. Turn on the Soulra XL only after you’ve plugged in the iPod. If that didn’t work, the Soulra XL probably needs to be reset. Unplug the AC adapter and unplug the Soulra XL’s battery. Research, Inc. - CUSTOM. Welcome to Maximo Products.