Must read
Get flash to fully experience Pearltrees
Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management « Altimeter Group : A Holistic Approach To Emerging Technologies
Over the last six months, I’ve been working closely with Ray Wang who is well known in the CRM space as an expert.
Guide to Understanding Social CRM | Chess Media Group
There has been considerable discussion around Social CRM and what it means.
The elimination of decades of inadequate communication channels will suddenly unleash a tide of many opportunities, as well as challenges, for most organizations. As Web 2.0 applications move more deeply into the strategic operations of enterprises, a unique hybrid of social software has emerged to help businesses deal with the giant sea of customers that awaits them on the other side of the network.
Using social software to reinvent the customer relationship | ZDNet
Names like Jesus, Nelson Mandela, Martin Luther King, Adolf Hitler, FDR, Mohandas Ghandi, Bill Gates, Warren Buffett, and Steve Jobs come to mind.
CRM Strategies Blog
