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Healthcare Experience Design Conference 2013 - Boston 2013

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The C-Factor: Boosting Your Content's Clout. About Me.

The C-Factor: Boosting Your Content's Clout

Playing Nice: Facilitating Multi-disciplinary teams to create better holistic experiences. About Me Toi believes empathy is at the heart of designing meaningful experiences that better meet user needs.

Playing Nice: Facilitating Multi-disciplinary teams to create better holistic experiences

Research and Design Methods in Healthcare. About Me Megan bakes the best brownies on the planet.

Research and Design Methods in Healthcare

The end. Actually, that's just the beginning. Opening Keynote Address. About Me Jane McGonigal is a world-renowned creator of alternate reality games, or games designed to solve real problems and improve players' real lives.

Opening Keynote Address

She earned her PhD doing games research at UC Berkeley, and is the author of the New York Times bestselling book "Reality is Broken: Why Games Make Us Better and How They Can Change the World. " Some of the achievements she has unlocked in recent years include: One of Fast Company's 100 Most Creative People in Business, One of the New York Times' Top 10 Scientists with the Best Vision for the Future, and one of Oprah Winfrey's 10 most inspiring women in the world. She is the first game designer invited to deliver a lecture at the World Economic Forum's annual meeting in Davos.

Her classic TED talk "Games Can Make a Better World" is ranked #16 all-time, one ahead of Bill Gates. Systems for Self-Regulation. WORKSHOP | Tuesday, March 26 Beyond Gamification: Designing Behavior Change Games Playing games is the prototypical example for an intrinsically motivating activity and motivation in healthcare is a pivotal issue.

Systems for Self-Regulation

Each year, billions of dollars are spent to move our behaviors in a healthier direction to avert crisis such as obesity, diabetes, cardiovascular disease and other costly and painful afflictions. Leveraging the motivational dynamics of gameplay to energize and sustain people through behavior change is a challenging yet profound solution. Participants in this hands-on workshop will learn the mechanics of clinically tested behavior change interventions as well as the techniques game designers use to motivate, engage and reward players through a game?

Opening Address. Am I Normal? Findings From Research on Text Messaging. About Me Currently the Senior User Experience Researcher at Regence Blue Cross Blue Shield, Janna C.

Am I Normal? Findings From Research on Text Messaging

Kimel has been practicing design and design research since 1991. Her current role ensures that the organization? S digital assets are intuitive and easy to use by members, professional segments and employees. Health Navigation. About Me Daniel Brousseau is veteran strategist and consultant based out of San Francisco.

Health Navigation

In 2010 he co-founded Emperia, whose mission is to help organizations transform themselves around the customer experience. Daniel launched his career at a think tank called SRI International (formerly the Stanford Research Institute) as a member of the Technology and Innovation Management practice. Over 10 years with SRI Daniel led research on innovation best practices and worked with Fortune 100 companies worldwide to bring innovations to market based on methods the practice pioneered for rapidly commercializing technology, aligning innovation and business strategy using scenarios, and bringing customer insights into the innovation process.

HxD: from the Big Picture to Painting by Numbers. About Me Rodrigo Martinez is passionate about the crossroads of design + biology at all scales.

HxD: from the Big Picture to Painting by Numbers

As Life Sciences Chief Strategist at IDEO and member of the Health & Wellness practice, he tackles some of the most interesting challenges in health care, life sciences, and the emerging wellness space. With his colleagues in Boston, Rodrigo is also experimenting different approaches to design with living organisms. Rodrigo learned to love science-by-doing at the Exploratorium in San Francisco - first as a seven-year-old, and later working there as a teenager. Before joining IDEO, he was a principal with The Boston Consulting Group in the health care practice. When the Designer is a Patient: A View from the Inside. About Me As a two-time cancer survivor, Samantha LeVan is an advocate for patient and consumer inspired design.

When the Designer is a Patient: A View from the Inside

In her role at Mayo Clinic, she works alongside a talentedteam of user experience professionals to research and design web and mobilesolutions to support Mayo Clinic patients, as well as health information consumers around the world. Since joining Mayo Clinic’s Global Business Solutions team, Samantha has collaborated on a total redesign of the transplant center website, a fresh look for the development department, and is currently studying how students choose which medical school programs to apply for andultimately enroll in. The Digital Revolution: Leveraging the Consumer Journey to Deliver Transformative Health Experiences. About Me Brian has over 20 years of strategic business development, operations and information technology experience in retail, consumer and health care businesses.

The Digital Revolution: Leveraging the Consumer Journey to Deliver Transformative Health Experiences

Brian currently is Chief Digital Officer for CVS Caremark where he is leading company-wide digital innovation efforts integrating retail, CVS.com, Caremark and MinuteClinic businesses. In this capacity, Brian is developing and leading teams responsible for digital strategy, website and mobile product management and digital marketing / analytics. Brian also serves as a Board member for MITX, the leading digital business and marketing trade association in New England. Designing Work for Health and Profit. Breaking the Mold. About Me As Principal Product Manager of Iora Health's collaborative care platform, Jess loves being part of a team building products that work for the people that use them. Her job at Iora Health has been described as "spear catcher", "cat herder", or "sh*t umbrella", depending on who you ask.

She doesn't always have all the right answers, but lives to frame the right questions. Preventing Nightmare Patient Experiences Like Mine. About Me Richard Anderson is a "user/customer experience" practice, management, and organizational strategy consultant/teacher/commentator/editor with international management, cross-organizational development, and more than 20 years of experience. Via various consulting, advisory, and employment roles, and his workshops, courses, conference programs, and more, he has helped move 'user/customer experience' into a position of greater influence in numerous companies, impacting a diverse assortment of products and services along the way.

At CHI 2007, Richard received SIGCHI's Lifetime Service Award for extensively facilitating and spreading the development of the field via his leadership contributions to BayCHI and to other chapters of SIGCHI around the world. Inclusion by Design. About Me Dr. Design and Innovation: The Human Perspective. The Embedded Designer: How to Make Designers an Integral Part of Your Team. Influence Mapping in Healthcare: How information design and organizational dynamics can improve the quality of health communicat. Calming Technology. CONFERENCE | Monday, March 25 Calming Technology As interactive experiences pervade everyday life, the potential for stress and anxiety increases.

How can we utilize the power of interactive tools without sacrificing our sanity? Healthcare Experience Design Conference 2013 - Boston 2013.