How Twitter Onboards New Users. Why a good “product onboarding” is important for SaaS. What is “product onboarding”?
Onboarding is the process of making a user, which has already chosen to try your product, go through all the first steps from the signup form to the welcome email/account activation and the explanation of your interface. In this article I’ll speak only about the “product onboarding” which occurs when a user first discovers your interface (signup has already been made) and needs to efficiently see what he can do and how. Why is a good product onboarding important for SaaS? UX Booth: User Experience & Usability Blog. Coupon Code Should Not be a Field on Payment Forms. Today, I made the decision to upgrade to a paid account for a web application that I use and love.
Pressing the appropriate button I am taken to the payment form and start entering my information. Then it happened, I saw an empty text box taunting me, because I am not special enough to fill in the box. The label for the text box? Coupon code Thoughts start racing through my head.