
Communication
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by Douglas R. Conant | 9:48 AM February 16, 2011 [For more, visit the Communication Insight Center .] Have you ever noticed how a pat on the back makes you feel great for days? If the praise comes in handwritten or email form, maybe you frame the note and put it on your wall so it can lift you up on a tough day or help you feel more engaged at work.
Secrets of Positive Feedback - Douglas R. Conant
Giving and Receiving Feedback
Giving Constructive Feedback
Performance feedback can be given two ways: through constructive feedback or through praise and criticism. Don't fall into the trap of giving praise and criticism on employee performance. Constructive feedback is information-specific, issue-focused, and based on observations. It comes in two varieties: • Positive feedback is news or input to an employee about an effort well done. • Negative feedback is news to an employee about an effort that needs improvement.Feedback
Complaints
Assertiveness

