ITIL® - What is ITIL? ITIL is the most widely adopted approach for IT Service Management in the world.
It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business. ITIL: Overview and Benefits ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes. ITIL_The_Basics.pdf. Ernment Service Design Manual. Learn about the different phases of service design and get guidance for the phase you're in now.
Discovery A short phase, in which you start researching the needs of your service’s users, find out what you should be measuring, and explore technological or policy-related constraints. Learn about the discovery phase Alpha A short phase in which you prototype solutions for your users needs. Open Standards principles. 1.
Foreword Government IT must be open - open to the people and organisations that use our services and open to any provider, regardless of their size. We currently have many small, separate platforms operating across disconnected departments and IT that is tied into monolithic contracts. We need to have a platform for government that allows us to share appropriate data effectively and that gives us flexibility and choice.
Already we have started to make progress and there is activity right across government that demonstrates our commitment to achieving the change we need.