Support your customers whenever and from wherever they want - kapdesk. It’s no easy job to scale a business with a growing userbase, but it is something that any successful business has to deal with.
With scaling, amongst a variety of other new problems, comes the trouble of dealing with the customer support of a constantly growing and evolving business. This implies that your support team will always be growing. During this process, it is important that you don’t lose sight of how important a customer service team is for your business. The value of a competent customer service team, backed by a customer service system, should never be underestimated.
Here are some tips to have a customer support system that is capable of supporting your customers at any given time. Outsourcing is not always the right optionThis might not be common knowledge, but outsourcing your customer support might lead to your business missing out on valuable feedback. Competent customer support representatives will understand and respect your clientele. The content marketing practices that you ought to know about! - Kapdesk. Every business’ success depends on the amount of efforts that they are putting into marketing.
But for them to succeed, they also need to take their marketing to the next level. You might be wondering what else you can do in order to give your marketing the boost that it needs. There’s always the possibility of adopting a marketing CRM software, using which you can equip your marketing executives with a mobile CRM to its best effect.
There is no need to wonder about it anymore, as we are going to discuss some of the marketing practices that you need to be working on, which will benefit all the kinds of businesses, irrespective of size and industry vertical. Big Data – the perfect tool for maximizing the value of your customer support - kapdesk. If you haven’t heard about ‘Big Data’ and targeted advertising, chances are that you have been off the grid.
If not, then you already know about the gradual progress that big data has made and the amount of traction targeted advertising has gained as its effect. Marketers have been swift to take advantage of the features that targeted advertising and big data have to offer. But, what exactly is big data? What is big data? Big data is generally used to describe large volumes of incoming data that needs to be processed. What’s important though is not the amount of data that’s coming your way, but what your business is planning to do with that data. Big data enables your business to analyze emerging trends and gain better insights into customer behavior, which in turn will lead to better decisions and strategic moves that will benefit your business in the long haul. This is usually accomplished by using the browser history, a record of your online behavior and other key metadata.
Integrating Google Analytics into your knowledge base can make all the difference - kapdesk. A knowledge base is very valuable for any organization, and this fact is irrefutable.
Having the most relevant and useful information in your knowledge base is very important if you want your business to prosper. The challenge of getting visitors to your website and making them consider your product is a humongous challenge. And this can be made easy if you have a good knowledge base to start with. There are a multitude of ways using which you can improve and develop your knowledge base. Make your email magical using a ticketing system! - kapdesk. Every organization aims at delivering a customer service experience that’s exceptional, but this service shouldn’t come at the expense of your executives being tied to their desks.
Not only does this end up becoming an extremely inefficient way of delivering customer service, but it is also very boring. Although your executives can rely on mobile applications to deliver good service to the customers, it requires them to carry certain devices that have the app installed in them. This leaves us with email, which is universally accessible using most, if not all, devices. But, the question that begs an answer is, how much can you accomplish just by providing your service through email? Email notifications to the rescueIt’s not uncommon for a ticket to stay idle in an inbox for a prolonged period of time simply because the executive didn’t get a timely notification, and hence wasn’t able to get back to it.
This at times could be the difference between winning a customer over and losing one.