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ITSM Processes - ITSM Process Repository. Incident Management Metrics - ITSM Process Repository. Skip to end of metadataGo to start of metadata Metrics should be defined, gathered and analyzed for each process to gauge the success of process implementation and to provide a basis for Continual Service Improvement.

Incident Management Metrics - ITSM Process Repository

Checklist SLA OLA. ITIL Process: ITIL 2011 Service Design - Service Level Management Checklist Category: Templates ITIL 2011 - Service Design Source: Checklist "Service Level Agreement (SLA), Operational Level Agreement (OLA)" from the ITIL Process Map Overview This checklist serves as a template for a Service Level Agreement (SLA), and an Operational Level Agreement (OLA).

Checklist SLA OLA

It covers two document types which use identical structures: Service Level Agreement (SLA) - an agreement between an IT service provider and a customer. The following statements on Service Level Agreements are therefore equally applicable to OLAs, with one important point to consider: When agreeing an SLA, the Service Provider acts as a provider of services to the business; in the case of an OLA, the agreement is between two parties within the service provider organization. Information Technology Infrastructure Library. ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.

Information Technology Infrastructure Library

In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency.

It allows the organization to establish a baseline from which it can plan, implement, and measure. Who are the Pigs and Chickens. Scrum is an iterative framework to help teams manage and progress through a complex project.

Who are the Pigs and Chickens

It is most commonly used in Software Development by teams that implement the Agile Software Development methodology. However it is not limited to those groups. Even if your team does not implement Agile Software Development, you cans till benefit from holding regular scrums with your teams. An effective scrum is comprised of several different roles. The Noguchi Filing System Keeps Paper Documents Organized On Its Own. Email Is For Setting Expectations. Unread—or read but not replied to—email takes a toll on your happiness and productivity at work.

Email Is For Setting Expectations

It’s hard to stay focused on your important long-term goals as the emails pile up, and you know in the back of your mind that you’ll have to get to them “one of these days.” This is particularly true if you work in an environment where there is an expectation that you will reply to email in a timely manner while still getting creative projects done. On the surface, it seems like you have a no-win choice to make. You can either spend the entire day responding to other people’s priorities and getting none of your own completed, or you can get your own projects done and make others frustrated because they haven’t heard from you. If you often fall into the latter category, a natural temptation is to further avoid communication when people get annoyed at you and work even harder.

When you don’t speak up, your colleagues don’t know what’s happening. Thank you for your note. Hello [Name], Seeks full-time senior GNU/Linux systems administrator. Update: The deadline for this position has been extended to June 2nd, 2014.

seeks full-time senior GNU/Linux systems administrator

The ideal candidate will be a well-rounded GNU/Linux systems administrator who thrives on constant broad-based learning and problem-solving. (S)he will be familiar with the free software community and how it works, and will be more interested in making a substantial contribution to software freedom and having employment consistent with ethical ideals than obtaining the highest salary. This is an opportunity to work for the organization that started the GNU Project, launched the free software movement, and safeguards the GNU General Public License. The position includes frequent contact and collaboration with many of the core GNU developers, and currently reports to the executive director.

Together, the senior systems administrators have a great deal of influence over technology decisions within the FSF, and do crucial work empowering thousands of others to develop free software. Useful specific experience includes: Download. Download the LSB specifications and tools here.


The picture below represents the key LSB deliverables for application and distribution developers (click on particular items for details): The Linux Standard Base (LSB) specifications are made available in two parts: an architecture independent (generic) part and an architecture dependent part. The architecture independent part is comprised of five modules: Core, C++, Desktop, Languages and Printing. The architecture dependent part is comprised of three modules: Core, C++ and Desktop. Also, there are mandatory and trial use modules in the specification. Older versions of the LSB are available here. Linux Foundation Training - Certification. Introducing The Linux Foundation Certification Program.