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Importing Articles

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Encoding ISO-8859-15 mismatch for the Article load. Knowledge Article Number: 000002566 When you import article, you may get the following error: [MESSAGE 10/11/2010 12:01 PM] -- Import Started --[ERROR zip:article load template.zip - 10/11/2010 12:01 PM] Encoding ISO-8859-15 mismatch for the file article load template.csv.

Encoding ISO-8859-15 mismatch for the Article load

[MESSAGE 10/11/2010 12:01 PM] -- Import Failed --[MESSAGE 10/11/2010 12:01 PM] -- Import Started -- [ERROR zip:article load template.zip - 10/11/2010 12:01 PM] Encoding ISO-8859-15 mismatch for the file article load template.csv. [MESSAGE 10/11/2010 12:01 PM] -- Import Failed -- Error appears because the csv file that you try to upload is not in the encoding expected by salesforce. Importing Articles. Preparing Articles for Import to Salesforce Knowledge. Creating a .csv File for Article Import. Each .csv file imports articles into one article type and maps the imported articles' content with the article type's fields.

Creating a .csv File for Article Import

For example, a .csv file might map articles' titles with the standard field Title in an article type, meaning that each article's title is imported into the Title field.Create one .csv file per article type..csv files can’t have more than 10,000 rows, including the header row. Therefore, you can have a maximum of 9,999 articles and translations..csv file rows can’t exceed 400,000 characters..csv file cells can’t exceed 32 KB.Each article in the .csv file can’t have more than 49 translations.In the first row, specify the article type's fields and metadata (such as language data categories or channels).

Enter one item in each column. Incorrect characters in knowledge article translation export's .csv file. Specifying Parameters for Article Import. Creating a .zip File for Article Import. Viewing Import & Export Status for SF Knowledge. Querying or searching Knowledge Articles with Dataloader or SOQL.