The Difference Between Speech and Writing Do you write the way you speak? Do you speak the way you write? Probably not. Although talking and writing are forms of communication, they're often very different. The Difference Between Speech and Writing
5 Examples of Funny Voicemail Greetings-and why you should avoid them 5 Examples of Funny Voicemail Greetings & why you should avoid them A funny voicemail greeting is one of those things that seems like a good idea...until you hear it time and time again. For business and professional life, a funny cell phone message just doesn't make sense. Here are 5 examples of funny phone greetings...and why you shouldn't use them on your cell. The Voicemail Greeting Song
The key to creating well-optimized on hold marketing programs is starting with well defined objectives. How can you write a great script and great content if you don't know what your goals are? Here are some common Message On Hold programming objectives and how to structure your content to achieve them: Entertain. Do you want to make hold time fun, interesting, and entertaining? Defining Message On Hold Objectives
Have you heard of the Google Art Project? It turns out, Google has been using its space-capturing technology all over the world. From the comfort of your computer screen, you can visit the Metropolitan Museum of Art in New York City, The Van Gogh Museum in Amsterdam, the State Hermitage Museum in St. Petersburg, and many other major museums. Lessons For Your Next Virtual Tour From the Google Art Project
My Overhead Music Experience at the Mall Sound can be a powerful tool in marketing strategies. In retail setting specifically, overhead music can have tremendous impact. As it turns out, the absence of music can also be a powerful factor in consumer buying decisions. I personally noticed the effects of retail store background music on a recent shopping trip. My Overhead Music Experience at the Mall
Thinking Outside the Message On Hold Box Social Media Accounts. Seaso nal Promotions.
Ensuring Correct Pronunciations in Message On Hold Scripts Speech is a largely unconscious process. We might think about what we want to say, but we intuitively know how to say certain words, acceptable volumes, and where to place pauses. Depending on where you live and what dialect of a language you speak, there might be differences in pronunciation. In English, “stresses” are important indicators of words and their meaning, but there is no definite pattern that outlines which syllables are to be accented. Pronunciation is important because it helps define meaning. Ensuring Correct Pronunciations in Message On Hold Scripts
Daylight Savings Time Reminder Daylight Savings Time Reminder Don't forget to turn your clocks back this weekend. Daylight Savings Time ends Saturday Night. Enjoy the extra hour of sleep, and make sure you don't get as confused about the time change as our audio production team: We advice that your audio marketing and Message On Hold scripts don't use "Daylight Savings Time" or any variations of it, as it can be inappropriate during off times of the year.
Emoticons, the limitations of text, and the need for internet audio :) :( :P Do you know what any of these symbols mean? You probably do—they’re emoticons, the tool we use to show emotions online. The first modern emoticon was proposed by Scott Fahlman of Carnegie Mellon in 1982 as a “Character sequence for joke markers.” Fahlman was used to posting online and was disheartened when his sarcastic comments were taken seriously. Emoticons, the limitations of text, and the need for internet audio
The Holdcom Office Episode 1: Holdcom Goes International The Holdcom Office Episode 1: Holdcom Goes International Recording multilingual productions is just one of the audio marketing services we provide at Holdcom. Lately, our audio producers have been working on a lot of jobs with international flavor. What happens when one of them, Nick, decides to brush up on some foreign languages?
Airline Hold Times During Hurricane Irene Airline customer service departments had phone lines ringing off the hook during the Hurricane Irene's blast up the east coast last week. If you were one of the unlucky travelers during this time, you probably spent a long time waiting on hold for an airline customer service representative! If you were trying to reach an airline via Twitter, you might have waited hours for a response, or had your tweet completely ignored all together. What could have these airlines done to shorten hold time and provide customers with the best customer service under such unfortunate circumstances? Airline Hold Times During Hurricane Irene
Multilingual Communication Aids Customer Service Visual communication is nearly a cultural universal. If you’ve ever bought furniture from IKEA, you’ll know the little white instruction book that comes with your unassembled furniture doesn’t have any words to be read, just pictures and diagrams to help you put everything together. And if you’ve ever bought furniture from IKEA, you’ll know that this instruction booklet seldom includes enough information for you to confidently assemble your new dining room table, couch, or television stand, because visual communication, employed here as a cost-saving mechanism, is an ineffective tool.
Customer service complaints are being pumped out live, and consistently while the these customers are hot and bothered. Twitter has enabled millions to broadcast their negative customer service experiences to all of their “followers” and maybe their followers' followers. No longer is there an opportunity to make it right and take back what was already posted on hundreds, possibly thousands of Twitter account holders' feeds. These comments are searchable, permanent, and powerful. Your Customers Are Shouting, Are You Listening?
How Special Education Teachers Can Enhance Your eLearning Techniques How Special Education Teachers Can Enhance Your eLearning Techniques Research has shown adding audio to multimedia presentations enhances a learner's grasp on the content (image, video, or text) provided. Special Education teachers use audio visual learning techniques to increase attention span, and stimulate auditory and visual senses of learning disabled students.
Message On Hold is Your First Impression Message On Hold is Your First Impression Today Customer Service battles are being fought virtually instead of face to face. From social media sites to consumer affairs call centers, presenting the right image can mean the difference between winning or losing a customer. As the playing field has shifted from complaint departments to the ever-expanding ether of the internet, control of your image has also shifted. According to a survey conducted by Chief Executive Magazine, 96% of chief executives rank their reputation as "very important" to achieving business goals.
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