Customer service - Techniques - Social
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Yes, Customers Are Willing to Use Social Media for Customer Service [Infographic]
One of the issues facing social business and social CRM strategies is the issue of whether customers want to use social media as means for getting customer support. As of now, the phone is still the most common way to provide support. But would customers be willing to engage in other ways?
When All Else Fails, Complain on Twitter for Better Customer Support
Too often when we get poor customer service, we have no real recourse, but after months of a Time Warner HD issue I found help via the Time Warner Cable Help account on Twitter, which is on track to fix my HD cable pixelation and slating problem. We’ve called Time Warner support and have had various Time Warner technicians out over the years, but practically gave up after one tech told us the best solution was to use the dual tuners in our DVR to record the HD and the SD version of a show. It seems like the problem would improve after certain techs came by to work, but after calling support a few times over the last year we had given up on having anyone come out to the apartment because we couldn’t take off work and due to the past poor support.A few weekends ago, a certain fast food restaurant upset me. At the core of my frustration was a miscommunication between the menu pricing and the total rung up at the register. After feuding with the employee for a good two minutes, I paid the bill and went on with my day—until I logged on to Twitter.
3 Tips to Use Social Media for Exceptional Customer Service
Better Serve the Social Media Customer
Maria Ogneva is the Director of Social Media at Attensity , a social media engagement and voice-of-customer platform that helps the social enterprise serve and collaborate with the social customer. You can follow her on Twitter at @themaria or @attensity360 , or find her musings on her personal blog and her company’s blog .
Maria Ogneva is the Director of Social Media at Attensity , a social media engagement and voice-of-customer platform that helps the social enterprise serve and collaborate with the social customer. You can follow her on Twitter at @themaria or @attensity360 , or find her musings on her personal blog and her company’s blog .
5 Tips for Improving Your Social Customer Service
3 Things You Forgot to Include in Your Customer Service Plan
Ask just about anyone what they think customer service is, and you’ll get answers that mostly refer to direct interactions between a customer and a business.3 Easy Ways to Treat Your Customers Right
It’s simple really: Happy customers will buy more from you and tell more people about you .
Integration Key to New Customer Service
Like many of you with a Skype account, I received a communication from the company after it experienced a widespread outage recently. The outage was so widespread, than many compared it to that of 2007. To refresh your memory, this is what happened as reported by customers back then .
Ten Ways to Differentiate Your Customer Service
A while back, I wrote about the importance of a “ sustainable competitive advantage ,” and outlined the business plan value and limitations of patents and competitor feature comparisons. But once you start selling products, all of these pale in comparison to your level of customer service. I agree with John Spence, in his book “ Awesomely Simple ,” that in a world of nearly limitless product options and highly educated consumers with instant access to price, features, and benefits of almost every product, delivering consistently superior customer service is the only differentiator left for creating loyal and engaged customers.Lauren Vargas is a Community Manager at Radian6 , the social media monitoring and engagement platform.
5 Steps to Taking Customer Service Social
Did you know that 15 percent of 16-24 year olds prefer to interact with customer service on social media instead of any other method?