Why business transformation consultants are important for the overall growth of your business? You might agree with the fact that the only constant thing in our lives is ‘change’.
This phenomenon of change is applicable to every aspect of our lives; even to the rapid and on-going growth of a business. If you’re willing to dive in the sea of opportunities to get a better growth rate and revenue for your business, the concept of using business transformation techniques can help you get the desired result to sustain and excel in this cut-throat era. PeopleTECH. PeopleTECH. How to Build Customer Loyalty for Your Business.
One thing that can set any business apart from its competition is the experience it provides to its customers.
At every stage of the customer journey, the needs of the customer should be to the fore, so that their attention can be retained throughout. Every move of the company should be aimed at pleasing its customers. What are the Benefits of Digital Transformation Techniques? Business is undergoing one of its biggest periods of changes, with digital transformation a priority for any smart organisation in 2016.
With the introduction of so many digital technologies and the easy and 24/7 access to internet on mobile phones, digital transformation techniques are playing a huge role in shaping a company’s direction and its economy growth. There are a number of benefits to be found you from digital transformation: As per a recent survey, companies that have accepted digital transformation enjoy almost 12% more market valuation as compared to their competitors. How to Build Customer Loyalty for Your Business. What are the Benefits of Digital Transformation Techniques? PeopleTECH. Why business transformation consultants are important for the overall growth of your business? Why Customer Service Experience Management Matters? Understanding The Components Of Business Transformation – Intelligent Ideas and on, and on. Business transformation is a change management strategy which has the goal to align People, Process and Technology initiatives of a company more closely with its business strategy and vision.
In return, this helps to support and innovate new business strategies. For any transformation of a business or business processes, innovation is one of the major drives. Having a strong innovative capacity within the culture of the business can be the make or break of a transformation process. The need for business transformation may be caused by external changes in the market such as an organisation’s products or services being out of date, funding or income streams being changed, new regulations coming into force or market competition becoming more intense. Customer Experience Matters for Better Growth. It is usually calculated by seeing at the difference between what the customers ask from an organization and what they actually get.
From the view of the customer, this can only be a view point made on the basis of a one to one interaction, yet for other customers the judgment is usually based on their overall experience, determined by all of their dealings with the company and its people over time. Customer Experience is just a ‘moment of truth’, for few, yet for others it could be based on a complete customer life cycle. Companies do work hard to improve their customer service performance, though Customer service experience they get. The experience a customer gets is also driven by the “Product” they purchase; the “Cost” they pay for it, all of the “Audience” they deal with, the “Procedures” that they go through. Customer Connection for Great Experiences. With Technologies moving so fast that the ever changing high- multi speed Internet access and mobile devices have come to become the norm.
It has forced , the IT organizations to a challenging scenario to provide all time access to, and support of , broad range of all up coming and existing new devices — and to assure an ideal user friendly experience. They then need to incorporate those devices into the infrastructure, without dismantling the internal security and business objectives defined. Service Experience Management portfolio Includes Every organization tends to give its target audience an experience that competes with consumer-driven experiences and adds on the value of performance and productivity. Digital Assurance Solutions offer the technology with varied choices that counters the proper balance between end users’ needs and high expectations is usually created by consumer devices and services. Customer Care and Share Solutions — Global Service Delivery Model — How to Build Customer Loyalty for Your Business. What are the Benefits of Digital Transformation Techniques?
PeopleTECH. Why business transformation consultants are important for the overall growth of your business? Proven Tips to Enhance Your Customer Service Experience Management. 4 Important Things That Proves That Customer Service Is Vital - Home of Service. Blog Post If you are an entrepreneur you surely must have felt the importance of customer service to grow your business well and increase the ROI.
If you are an entrepreneur you surely must have felt the importance of customer service to grow your business well and increase the ROI. When you over deliver customer service the chances of increase in your sales gets double. In case you are not satisfied with the reason, here some more important things that will justify the fact that customer experience management is important. CUSTOMER EXPERIENCE OFFICER: YOUR SECRET PATH TO BE AN ESTABLISHED BRAND. Avaya and BT Research’s latest study had found some alarming facts related to the customer loyalty.
Almost 44% of the consumers participating in the study have said that customer loyalty is a memory of past and it doesn’t have any relevance in the modern context. Do you know the reason behind this? This is because the new generation of customers knows that they’ve too many options available for them and they can easily move from one brand to another without incurring any huge loss. However, indubitably this can be a disturbing loss for the image of your business. The infographic “Let’s Talk About Customer Experience” compiled by peopletechuk.com is specifically designed to help you alleviate this issue by giving you tips on how to focus on delivering excellent customer service experience and retain your business. THE ALARMING STATS OF CUSTOMER EXPERIENCE OFFICER IN FTSE AIM 100 COMPANIES.
Sadly enough, even though your customer service executives know that customers make a lot of difference to your business, they still don’t follow a much disciplined approach while handling the concerns & queries of the customers and that’s not a good sign for your business at all.
This non-friendly attitude of your executives can be due to the lack of motivation, not getting any support from their mentors, or not having a mentor at all to guide and support them. The infographic “Let’s Talk About Customer Experience” compiled by peopletechuk.com is made to help you understand the basics of customer service and dwell on the importance of hiring a customer experience officer to let your business propel and excel. You’ll be shocked to know that none of the FTSE AIM 100 companies have any customer experience officer assigned to their organizations.
What is the Essence of a Good Customer Service Experience? The customer experience altogether is a manifestation of everything blended up that signifies your brand- not only the products & services, but also the attitudes, values and key differentiations portrayed by your company.
It’s really important for you to know that the experience you provide to your customers is a reflection of your entire business and that’s the ultimate impression which will make your customer stay or leave. The infographic “Let’s Talk About Customer Experience” updated by peopletechuk.com provides you a complete insight into stats of the customer service industry and is your perfect guide on how to conquer the loyalty of your customers. It’s an inevitable need of the hour to hire a customer experience officer in your organization who is prompt and prim in handling your customer’s concerns at the very first point of contact; and hence helps your organization in getting a good image in the market.
Be the Victor in the Battle of Delivering the Best Customer Service Experience. Business By joelyeleanor | There are a multitude of factors which contribute to better customer experience and hence better customer loyalty towards your organization which can eventually lead to pouring in more & more business to your firm. But how would you define a great customer experience? If you’re also one of those asking the same question, welcome to the “all for customers era” where the focus is all set on the customers. The new infographic “Let’s Talk About Customer Experience” by peopletechuk.com is made with an intention to answer all your queries related to the facts & figures of customer service importance. Digital Experience Management Consultancy. With their customers’ needs driving change, digital transformation is perhaps the number one priority for any business.
Even a ‘digital team’ is not enough to address digital challenges – digital should be embedded in the very DNA of any organisation. PeopleTECH will work with you to transform your digital offering, and ensure that digital is at the core of what you do. Is your customer experience as good as you think? Each day it would seem, another article publishes on why customer experience is the new battleground. The last five years or so has seen the importance attributed to providing a good customer experience increase massively and there can be little doubt that any organisation not focused on this is going to have its work cut out retaining existing customers and attracting new ones. So providing a quality customer experience is one of the most important challenges facing any brand in 2016 – how are they doing?
According to a recent study by Econsultancy and IBM, 69% of marketers believe strongly in their ability to deliver superior experiences online. Yet there is a disconnect with what consumers are saying – the same research revealed that more than half of people who left a company blamed it on a bad online experience. Customer experience should be a board level conversation. No one would argue that providing a good customer experience is of huge importance in this era of the empowered consumer. That’s why so many organisations are investing so heavily in customer experience and that’s why roles such as Chief Customer Officer (CCO) are becoming more widely seen. Customer experience needs to begin at the top and brands are appointing the right people to inform the customer experience across their company. Or so you would think. We recently conducted research into all companies on the FTSE 100 and FTSE AIM 100 and it revealed a worrying lack of senior focus on the customer experience.
The CCO on the board. New Analysis Reveals Lack Of Senior Level Customer Focus On FTSE Firms’ Boards. New analysis by customer management consultancy PeopleTECH has revealed a lack of customer experience focus at a senior level amongst both FTSE 100 and FTSE AIM 100 companies. Only 1% of FTSE companies have a chief customer officer (or equivalent) on the board, while a further 15% have someone on the board with a specific customer-focused remit. High-growth firms on the FTSE AIM 100 fared even worse – none of those have a chief customer officer (or equivalent) on the board and only 2% have someone on the board with a specific customer-focused remit. Many organisations have predicted the increasing importance of customer experience, including a Gartner study that predicted by 2016, 89% of companies expect to compete mostly on the basis of customer experience.
Few FTSE companies have chief customer officer, says research. Management 23 March 2016 | Author: Joanne Frearson. Chief Customer Officers on the board rarer than rocking horse wotsit. New analysis reveals just 1% of FTSE companies and no FTSE AIM 100 companies have a chief customer officer on the board. Is it a bird? Is it a plane? No, it’s a customer experience champion. According to PeopleTECH, only 16% of FTSE companies have a customer experience champion at board level. Should there be more customer-focused superheroes out there? Maurice Vink, principal consultant at customer management consultancy PeopleTECH, talks us through the reasons a company ought to have a customer experience champion on (or reporting to) the board as we also discuss his firm’s analysis of FTSE and FTSE Alternative Investment Market (AIM) 100 companies.
What’s in a name? Humans over robots: addressing UK's customer service skills gap. FTSE retail firms lack senior level customer focus, PeopleTECH audit shows. Why business transformation consultants are important for the overall growth of your business? What are the Benefits of Digital Transformation Techniques? Why Customer Experience Must Start at the Top. Business Transformation Consultants.
Digital Transformation Services in London. Customer Service Experience Management and Consulting. Customer Experience Management and Business Transformation Consultancy.