Service Design UK. SDN UK | The UK Chapter | The Service Design Network. Service rapide - thewordservice's posterous. SDNFrance : #sdnc12 pr en savoir+ sur... Innovation Week 2012 – theatrical tools and service design. What has the theatre got to do with designing better services? On Friday 8 June our team participated in a workshop that made the connection. As part of GovJam for Innovation Week, we brought to Canberra Adam StJohn Lawrence and Markus Edgar Hormeß from Work Play Experience, a European service design and customer experience consultancy.
Adam and Markus are the initiators of the Global Service Jam, an event we participated in earlier this year, and helped us run the inaugural global GovJam event. As part of their visit Adam and Markus also facilitated a training workshop, undertaken with our colleagues from the Department of Education, Employment and Workplace Relations and the Department of Immigration and Citizenship, where we as participants used theatrical tools to unpack and understand services. The workshop began with a group work ’whole of brain’ exercise. Adam and Markus then explained that there were three rules for the workshop: Doing not talkingPlay seriouslyUse what you have. گزارش برگزاری برنامه "دورهم برای طراحی خدمات عمومی" + English Version. Tehran GOV Jam 2012 During the past few years design community and especially many service designers are being connected through a platform held by a group called “Work. Play. Experience” consisting of two people: Markus Edgar Hormess and Adam St.
John Lawrence. This time it was Canberra, Australia that asked for their help to hold a public service design event with the available platform. Though it was hard to initiate a global event in such a short time, the experience helped and initiators and organizers held strong to make another global experience in design community, called “GOV Jam”. IDreporter group in Tehran was about to participate with a mini jam of 4-10 people, but after spending the first evening with just 2 people getting together, we decided to use our plan B. We made an affinity diagram of all the ideas on the wall and made 6 groups and asked people to join in, eventually we made 4 groups of 4-7 people each and started the separate processes of designing a public service. Design days Bruxelles | Uinfoshare. SddrinksParis : @laurentan aux aperos du d... Rlacombe_fr : Happy to have concluded th... Heads down for the final spurt at #govjam in Canberra.... Gogogo! #gov20 #innovation #servicedesign.
Designdays. Dieter Rams: ten principles for good design. TallecChristoph : 1 original #servicedesign... GovjamParis - Eventbrite. Invalid quantity. Please enter a quantity of 1 or more. The quantity you chose exceeds the quantity available. Please enter your name. Please enter an email address. Please enter a valid email address. Please enter your message or comments. Please enter the code as shown on the image. Please select the date you would like to attend. Please enter a valid email address in the To: field. Please enter a subject for your message. Please enter a message. You can only send this invitations to 10 email addresses at a time. $$$$ is not a properly formatted color. Please limit your message to $$$$ characters. $$$$ is not a valid email address. Please enter a promotional code. Sold Out Pending You have exceeded the time limit and your reservation has been released.
The purpose of this time limit is to ensure that registration is available to as many people as possible. This option is not available anymore. Please read and accept the waiver. All fields marked with * are required. US Zipcodes need to be 5 digits. Lieu. Locations | GovJam 2012. And - POW! - we're international! | GovJam 2012. GovjamParis. Asthmapolis | Asthma inhaler tracking. Latest updates | GovJam 2012. SDT 2012 - Innsbruck. Service Design Toolkit – Improve the quality of your service with this hands-on toolkit. Christophe tallec: kick off #servicedesign dr...
Christophe tallec: New bus station trial in b... SD DRINKS PARIS #5 | design de service. Le Mercredi 9 Mai 2012 pour cette 5ème édition des Service Design Drinks, Patricia Bastard, directrice du développement France de Yellow Window, présentait le cas : "La Brie : une destination de villégiature privilégiée pour les seniors franciliens" Article : Romain Thévenet. Diffusé sur La cinquième édition des «Apéros du Design de Services» était hébergée mercredi dernier chez Plein Sens, un bureau d'étude et de conseil. Nous y recevions Patricia Bastard, directrice du développement de l’antenne française de l'agence Yellow Window. Contexte Yellow Window est une agence de conseil et design basée à Anvers (Be) et composée d’une vingtaine de personnes, dont 5 à Paris. De petits leviers, et beaucoup de modestie Le projet étant actuellement en cours, la présentation de Patricia s'arrête aux première idées.
La co-création, un projet en soit? En vrac, quelques questionnements issus de l'échange Signups closed for this Event. Gares360 - Visites virtuelles guidées des gares de France. Saving with user-centred design | Opinion. 19 April, 2012 | By Peter Gadsdon Recently, there’s been a lot of talk about improving service delivery and efficiency. Hundreds gathered at conferences such as the LGA Service Delivery Conference and the government-sponsored Public Sector Efficiency Expo.
LGC keeps you up to date with the latest news and developments in local government, giving you all the information and tools you need to work more effectively Never miss the latest news in local government Online and mobile access to the latest news as it happens plus newsletters and the weekly magazine Keep up with the conversation Opinion from leading figures in local government Lead change Get the information required to make positive changes through briefings, insight and inspiration from LGC’s panel of experts SUBSCRIBE today It takes two minutes to do and you’ll immediately have full access to lgcplus.com, plus the LGC magazine delivered every week.
Design Transitions | is about transitions that are currently happening in design practice. It features untold stories of innovative design practices from around the world. « Territoires Connectés » LOIRE ATLANTIQUE ouverture des données: Accueil. Service Design Network Germany Conference 2012. SDT 2012 - Innsbruck. Service design in practice | Uinfoshare. Engine Service Design | About us. Huddle Sydney. Hereatengine. My Service Fellow - St. Anton am Arlberg and its holiday region - Holiday in the Arlberg. Designing Better Service Experiences. The Design Programme. Nekoémédia » Global Service Jam, le retour ! Global Service Jam, le retour ! Nekoé a le plaisir de vous informer qu’un nouvel évènement international, où vous pourrez être acteurs de l’innovation par les services, se déroulera début 2012 à Orléans.
Les 24,25 et 26 février prochains, plus de 20 pays seront hôtes du Global Service Jam : 48h de conception de services par des équipes pluri-disciplinaires, mixant étudiants et experts, sur un thème dévoilé au dernier moment. Pour la 2e année consécutive à Orléans, la France sera de la partie en voyant se réunir designers, marketeurs, businessmen et women, informaticiens, ergonomes ou encore chercheurs de tout le pays. Ces 48 heures sont une occasion unique pour vivre une expérience d’innovation par les services, tout en rencontrant tous les profils qui en sont les acteurs. Nous comptons d’ores et déjà sur vous pour être les successeurs des 50 « Jameurs », qui en 2011 avaient partagé ce moment unique de co-création de services dans une ambiance festive.
Customer Experience Trends for 2012 – Part 2 « Proto Partners' Service Design Blog. 2012 is fast approaching. To make sure your customer experience resolutions are more practical this time around, we are providing you with our thoughts on some customer trends in 2012. Trendwatching.com have put together “12 Crucial Consumer Trends for 2012”. This provided a brief overview of 12 “must-know” consumer trends to assist companies in exploring creative and innovation opportunities to meet the changing needs of the consumer. Last week we brought to your attention, the customer trend of ‘red carpet’ – where businesses personalises their service offerings to make customers believe they are individually valued by the company.
Dealer Chic is a consumer trend which suggests that customers are becoming conditioned to expect deals for everything. Remember the time you waxed lyrical to a friend about your gastronomic experience at Kobe Jones. Securing the best deal is becoming a ‘way of life’ and a way in which customers gain pride and status. Why? Image courtesy of thinkcvox Like this: Customer Experience Trends for 2012 « Proto Partners' Service Design Blog. It’s that time of the year when you start to draft your New Year resolutions and you want to have a glimpse of what’s ahead to make sure that this time around the resolutions are achievable. Trendwatching.com have put together “12 Crucial Consumer Trends for 2012”. They provided a brief overview of 12 “must-know” consumer trends to assist companies in exploring creative and innovation opportunities to meet the changing needs of the consumer.
The top 5 consumer trends that we found most relevant to the customer experience are: Red CarpetDealer-ChicFlawsomeEmerging MaturialismPoint & Know One of the first consumer trends we thought relevant was— ‘red carpet’ Red carpet as a trend is explained as when businesses tailor their services and perks to pamper customers with (an individual-level of) attention and respect. I think what they are trying to say is that the customer experience is a highly subjective experience. In the mean time, here is an excerpt from the trendwatching article. Some stats: Damian Kernahan's Photo. Our Story | Do Gooder. Yes it's new but it's also the result of 10 years crafting campaigns by the good people at Digital Eskimo. We cut our first campaign during the 2000 Olympics before (unsuccessfully) trying to Stop Mobil and (more successfully) promote True Food for Greenpeace Australia.
We followed this with an award winning refugee campaign for Amnesty International which helped end proposed inhumane changes to refugee laws. We learnt a lot about campaigning within the fast paced political cycle during our two years working on the Your Rights at Work campaign. And to make it easier to celebrate later that year we helped Raise the Bar in NSW Australia, updating outdated licensing laws that were holding back a vibrant small bar culture. That's nearly 10 years of life at the online campaigning (anti!) Successful online campaigns require a lot of work – to research properly, to strategise thoroughly, to design with consideration, to test and refine, to code, test, deploy – all with an eye to quality.
Christophe tallec: #servicedesign achieving a... Christophe tallec: Workshop kick off at UNSW... Service Designing Australia | Stay in touch with service design events in Australia. Kj6vdrdj Shared by tallecChristoph. Service Design Global Conference 2011 » Speakers. IIID Expert Forum Traffic Guiding Systems. Thewordservice's posterous - Home. Police de Paris - serving the public - thewordservice's posterous. Program | Service Design Network. Registration | Service Design Network. Signup | StickyWorld. REGARDS SUR LE NUMERIQUE: Blog - Christophe Tallec : en 2020, organiser un week-end touristique grâce à l’opendata RSLNmag est édité par Microsoft et se consacre à l’analyse et au décryptage du monde numérique.. Service Design unconference Goteborg 2011. Invalid quantity. Please enter a quantity of 1 or more.
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Please enter a message. You can only send this invitations to 10 email addresses at a time. $$$$ is not a properly formatted color. Please limit your message to $$$$ characters. $$$$ is not a valid email address. Please enter a promotional code. Sold Out Pending You have exceeded the time limit and your reservation has been released. The purpose of this time limit is to ensure that registration is available to as many people as possible. This option is not available anymore. Please read and accept the waiver. All fields marked with * are required. US Zipcodes need to be 5 digits. Accueil paris.fr. Uinfoshare. Fabienne Guibé's news: Jeudi 31 mars débat sur la "métropole des citoyens: parlons praTIC" Our service | Uinfoshare. Global Service Jam 2011. Posted by Sam Dunne | 7 Mar 2011 | Comments (5) Something is happening next weekend.
Something big.www.globalservicejam.org - @GSJam - #GSJ11 Over the last few years, we've watched with fascination as service design has grown from a fringe discipline into something large organisations are not only embracing, but beginning to embed into their in-house operations. Now—if the twittersphere is anything to go by—the service design community is gearing up for quite a celebration of this worldwide influence.
On Friday 11th March, service designers will gather with a whole host of creatives, academics, industry experts and social innovators in around 50 locations across the globe, to spend the weekend designing new services around a theme to be revealed when it all kicks off. View Global Service Jam 2011 - the locations so far... in a larger map. TV: Video. SDN Berlin 10. Service Design Network, the leading institution for expertise in service design, a partnership of professionals and an open-minded, knowledge-sharing network. We connect people with multiple roles within agencies, business, and government. More than 30,000 people are now following the activities of the Service Design Network.
Become part of a strong network and actively strengthen service design in both the private and the public sector. Discover our membership options SDN membership options are tailored to fit your needs. *: Shipping costs excluded. Get in Touch For any further questions, please contact our team: membership(at)service-design-network.org. Service design / service branding / Bechman. Measuring the value of service design / E.Mohr / Orange making in house service design happen / C. Hoffman.