ITIL Customer Satisfaction: Do You Get It? Customer Satisfaction: How bad do we need it in IT Service Management?
Where is it mentioned and where is it dealt with in ITIL V3? How do we manage it in real life? - I Can't Get No...- I'd rather be dead than singing "Satisfaction" when I'm forty-five. Mick Jagger Customer Satisfaction is very important. Incident Management Elements. Incident Management Mind Map. IncidentManagemenMindMap.jpg. Service Desk.
Here is where the Service Support business starts and ends.
At least from end users perspective. Customer problems and needs should be streamlined here and all feedback should come from here. ITIL Service Management.