Very Inspirational Video - Service Leadership. Overcoming Resistance to Change - Isn't It Obvious? Pat Zigarmi - Leading Change. Change is Good... You Go First. Change Management - 30-Second Management Training Course. Ken Blanchard - Change Strategy. Great resource w PP slides. Change: It Really is All About You. I'm Shirien Chappell, Head of Access Services at the University of Oregon Library. I'm delighted to be here, and I very much appreciate your attending this session. That you would choose to spend the better part of an hour listening to me is both an honor and very humbling. I was asked to talk about how supervisors can help staff go through changes. In preparation for this I sent a survey to several listservs, to staff both inside and outside of ILL-land, and to friends and family.
I asked people to tell me about their experiences with change: what worked, what didn't, and what they learned. I got some really great replies: they were very thoughtful, insightful, and gave me a lot to think about. I thank those of you who took the time to write to me. You know the Ben Franklin quote: Given cloning and cryogenics and the special relationship some wealthy corporations have with the IRS, I think it should be modified to: Another thing about those days: we had a captive audience on campus.