Very Inspirational Video - Service Leadership. Overcoming Resistance to Change - Isn't It Obvious? Pat Zigarmi - Leading Change. Change is Good... You Go First. Change Management - 30-Second Management Training Course. Ken Blanchard - Change Strategy. Great resource w PP slides. Change: It Really is All About You. I'm Shirien Chappell, Head of Access Services at the University of Oregon Library.
I'm delighted to be here, and I very much appreciate your attending this session. That you would choose to spend the better part of an hour listening to me is both an honor and very humbling. I was asked to talk about how supervisors can help staff go through changes. In preparation for this I sent a survey to several listservs, to staff both inside and outside of ILL-land, and to friends and family. I asked people to tell me about their experiences with change: what worked, what didn't, and what they learned.