background preloader


Facebook Twitter

11 Ways Master Entrepreneurs Make Unhappy Customers Happy. When a customer isn’t happy, use these tried-and-tested strategies to turn things around.

11 Ways Master Entrepreneurs Make Unhappy Customers Happy

You can’t please everyone, but when it comes to your customers, you better damn well try. How do top entrepreneurs handle unhappy customers? We asked some members of The Oracles, owners of wildly profitable businesses, for their tips. These are the strategies that they use. Related: The Jimmy Fallon Guide to Customer Love 1. If someone calls my office saying, “I bought the 67 Steps and didn't see a change in my life after two weeks," my customer support team will apply the P.A.S.E. personality system that I created: P (Practical)—People are logical. The Science of Persuasion. Cialdini has identified the following six persuasion principles gleaned from decades of research by him and others:

The Science of Persuasion

Insanely Simple Ways to Be More Likable. It can take as little as 100 milliseconds for people to make up their minds about you, research has shown.

Insanely Simple Ways to Be More Likable

That’s literally less than the blink of an eye. 10 Things Successful People Never Do Again. The Skill You’ve Always Wanted: How to Instantly Read People. Solve the people puzzle by discovering 4 distinguishable traits.

The Skill You’ve Always Wanted: How to Instantly Read People

The ability to “read” people is by far one of your most valuable skills in business. The people you interact with each day send you signals, and if you learn what to look and listen for, each person will tell you exactly how to effectively work with him. Everyone experiences the same basic human needs—results, recognition, regimentation and relationships—with some holding more dominance than others. Depending on the weight placed on each need, people differ in personality. John Addison: 8 Tips to Master the Beginning, Middle and End of a Conversation. Have you ever stood shoulder to shoulder with your boss’s boss in an elevator, just knowing it was your prime opportunity, your chance, to say something—anything!

John Addison: 8 Tips to Master the Beginning, Middle and End of a Conversation

—but nothing comes to you? Nothing except, “How ‘bout those [insert sports team here]?” Some people are just good at talking. You know who they are, the smooth talkers. 5 Persuasion Tips. How to Figure Out Anyone's Salary. There are ways to find out how you stack up—without actually asking.

How to Figure Out Anyone's Salary

Related: The Smartest Way to Land a Massive Raise For example, if the person you’re curious about works in any federal or state government role, her salary is public information. 10 Communication Secrets of Great Leaders. Entrepreneur and CultureIQ are searching for the top high-performing cultures to be featured on our annual list.

10 Communication Secrets of Great Leaders

Think your company has what it takes? Click here to get started. No one ever became a great leader without first becoming a great communicator. Great leaders connect with people on an emotional level every time they speak. Their words inspire others to achieve more than they ever thought possible. 9 Things Great Leaders Do Differently. Good leaders do things well.

9 Things Great Leaders Do Differently

Great leaders teach and inspire others to do things well. Good leaders do things well. Great leaders teach and inspire others to do things well. If you teach a man to fish, you feed him for a lifetime, right? The same concept applies to leadership: Successful leadership must contain equal amounts doing and holding others accountable. The best-performing companies have leaders that do and teach, who instill confidence in their team and share their vision with others. How to Win a Salary Negotiation. Advice for 20-Somethings From Warren Buffett, Bill Gates and Others. 6 Ways to Unlock Your Charisma. Charm is a social skill that can be learned.

6 Ways to Unlock Your Charisma

21 Things I Wish I Knew When I Was 21. 1.

21 Things I Wish I Knew When I Was 21

Learn to love mistakes. Always remember to learn from your mistakes—and keep growing. Don’t doubt yourself so much. 7 Qualities of the Most Charming People. Charisma makes you likable. Do you have it? You know the guy. He’s poised. He’s confident. And when he speaks to people, it’s in a strong measured voice, a relaxed tone and his words are well-chosen. How to Win Your Audience’s Heart in 7 Minutes. The average attention span of today’s audience member is short — 7 minutes to be exact. You either win their hearts in the first few minutes or are forgotten forever. Don’t believe me? - Attention spans have shrunk by 50% in the last decade - 9.5% of all children (your future audience) have been diagnosed with ADHD - The average office worker checks their email 40 times per hour - Only 9.42% of audiences will watch a video that is 5 minutes or longer.

How to Be the Most Organized Person in the World (Infographic) Welcome to Forbes. Premier League clubs spent £115m on agent fees; Chelsea forking out £16.77m alone [Full List] The Premier League have released official figures for the amount of money spent on agents between October 2013 and September 2014. The figure sits at £115,202,886m, an increase on the £96,673,080m recorded the previous year. Chelsea sit at the top of the pile, forking out a quite ridiculous £16,771,328, while Liverpool spent £14m and Man City doled out £12m.

Manchester United handed over £7,975,556 to people including super agent Jorge Mendes and Arsenal negotiated admirably, getting squeezed for £4,293,407. You can see the full list of agents fees spent by clubs below. What makes an entrepreneur – luck or skill? The grand vision and the great idea are overrated, it is the execution that counts here is a saying that it is better to be lucky than good, but is this true for entrepreneurs? I am interested in a related question: why do some entrepreneurs have only one big success and many failures while others succeed again and again?

Over my career I have worked for and admired various entrepreneurs. Some have enjoyed a significant success but have never really been able to repeat it, while others have demonstrated an apparent “magic touch”: if they were made penniless tomorrow they would amass another million within a year. In some ways, of course, there is no substitute for luck, whether in business or any other walk of life. I like to use the analogy of a lottery player who scoops a multi-million-pound jackpot and then writes a book about how he came up with the winning numbers.

The harsh truth is that there are similar cases in the business world. What about the grand vision and the great idea? The 4-Step Plan to Never Procrastinate Again. 36 Surprising Ways to Boost Creativity for Free. Best Sign Offs To Use For A Business Letter. Don’t Be an Old Grump. Here Are 9 Ways to Think Young. Is Your Body Language Sending the Wrong Message? Sure, you might have felt genuine when saying, “I’d love to go to the movies!” But the creased brow, quizzical eyes, tight lips, and crossed arms (a.k.a. the signs of resting bitch face) tell a very different story. Nail Every Goal You Set: The Best Advice You've Probably Never Heard. Whatever your fitness or performance goal—lose weight, build strength, run a faster 5K, you name it—establishing the right environment for yourself is the foundation for your sustainable success.

It's so easy to fall prey to the idea that every goal has a simple, linear solution: "Losing weight equals moving more and eating less;" "toning up means lighter weights for more reps;" "running faster equates to including intervals. " SEEDs of SUCCESS. Stressed? Author and speaker Denis Waitley shares three guidelines to transform negative anxiety into positive success. Defend Your Boundaries to Take Back Control. Learn how and when to draw the line after someone asks too much of you. One summer, I was struggling with feelings of resentment toward a family member. 5 Keys to a Viral Campaign. ... As learned from the Ice Bucket Challenge. SEEDs of SUCCESS. Talk to almost anyone today, and they complain about having “no time.” What to Do When the Boss Says No. Whether you’re the rejecter or the rejected, you’re familiar with the sting that can occur when ideas are shut down. Luckily, there are best practices for dealing with a no answer.

Workplace consultant Susan Heathfield identifies five steps for effectively coping with workplace rejection yourself, or for guiding your employees through a thumbs-down. How to Ask for (and Get) Everything You Want. SEEDs of SUCCESS. SUCCESS. Personal development. Five Best Mind Mapping Tools. Online Mind Mapping and Brainstorming app - SpiderScribe. Productivity. Reading people. 4 secrets to reading body language like an expert: BODY LANGUAGE.