Postes Canada – Canada Post. Using Reviews & Guides. Restrictions on revising listings. What you can revise in a listing depends on the listing type, the time left before it ends, and whether you have received any bids or sales.
Remember that not all features are available in all listing tools. Auction-style listings Time before the listing ends More than 12 hours <span style="margin-right:5px"><img src=" border="0" align="bottom">More than 12 hours</span> Less than 12 hours <span style="margin-right:5px"><img src=" border="0" align="bottom">Less than 12 hours</span> Fixed price listings. Revising a listing (Format, Category, Title, Description, Price, Shipping,) Answering buyers' questions. Communicating with buyers Buyers often have questions before, during, and after a sale.
By providing detailed information in your listing, using auto answers, communicating shipping information as soon as possible, and responding right away to any questions buyers send you directly, you can help buyers get the answers they need quickly. What are auto answers? Managing your selling activity. Rules for Everyone Overview. Rules for Everyone Overview There are rules that all eBay members, both buyers and sellers, need to know and follow.
These rules are created to protect you and to keep eBay a safe place to buy, sell, and participate in the Community. Rules about general member conduct eBay members cannot: In addition to rules that apply to all eBay members, eBay also has rules specifically about Feedback, buying and selling. Rules about identity Member identity is a building block of the eBay Community. eBay treats member identity with great respect. eBay expects Community members to treat member identity with the same level of respect. Page Not Found. Der PayPal-Unterschied Kostenlos anmelden.
Responding to Feedback and Feedback Follow-up. Occasionally, you may want to respond to Feedback another member has left for you, or leave a follow-up comment to Feedback you left for another member.
Remember that any response you make is permanent, so make only fair and factual responses. To respond to Feedback another member left for you: Choose the comment you want to respond to, and click the "Reply" link. Enter your response in the box, and click the Leave Reply button. What to do if you don't receive an item or it doesn't match the seller's description. I didn't receive an item I paid for. Does eBay offer insurance? I didn't receive an item I paid for.
Does eBay offer insurance? We don’t offer an insurance program. However, if you don't receive an item you paid for, you can receive a refund of the full purchase price plus original shipping on eligible purchases through the PayPal Purchase Protection program. First, contact the seller to let the seller know there's a problem. Most problems can be worked out with a simple email or phone call. All about Feedback policies. Using Unpaid Item Assistant. Sometimes getting paid for an item you've sold can be tricky.
To make things easier and help you save time, try using Unpaid Item Assistant—a feature that automates the process of opening and closing unpaid item cases. You can set it up to automatically open a case after a specified time—4, 8, 16, 24, or 32 days after the listing ended. Then after the case is opened, the buyer has up to 4 days to pay, and when they do, the case closes automatically. If they don't pay, the case closes automatically, you get a final value fee credit, and the unpaid item is recorded on the buyer's account.
Communicating with your trading partner. Refunding your buyer. Usually, you can issue a refund using the same payment method the buyer used to purchase the item.
Even so, talk to your buyer to work out the best way to refund their money. Contacting your buyer To contact your buyer through eBay:Click the My eBay button at the top of most eBay pages. You may be asked to sign in.Click the Sold link on the left side of the page under the All Selling heading.Locate the item for which you are issuing a refund. From the Action column pull-down menu, select Contact Buyer.Complete the form with your message to the buyer and click the Send button. Note: If you're using Selling Manager or Selling Manager Pro, select the box next to the item, and then click the Email button at the top of the Sold Items section.
You can also request your buyer's email address and phone number. Requesting a refund of your eBay credit balance. Requesting a final value fee credit. You can request a final value fee credit in the following situations: You and your buyer have agreed to cancel a transactionYour buyer didn't pay for an itemYou resolved a problem with your buyer and issued a full refund The table below explains how to request a credit.
If you qualify for a final value fee credit, it will be credited to your seller account 7 to 10 days after you close the case. What's the difference between a credit and a refund? Seller fees. How do I mark my item as paid or shipped? You can track the status of items you are buying and selling (if you have a seller's account) and update the status under the Take action column in My eBay.
Marking an Item as Paid If you paid for an item and My eBay is still showing it needs to be paid, you can manually mark the item as paid for your own records. Marking your item as paid does not notify the seller. Regardless of what the status shows in My eBay, as long as your seller acknowledges receiving payment, your part of the transaction is complete.
To mark an item as paid:From the left column of My eBay, click the Won link under Buy. Listing in 2 categories. Reach more buyers and generate more interest in your item by listing in 2 categories. For example, you could list a vintage table from Japan in both the Asian Antiques category and the Antique Furniture category. Fees Listing in 2 categories increases your insertion fee and the fees for most listing upgrades (for example, Bold). The fees for scheduled listings, and final value fees remain the same whether you list in 1 category or 2. For items listed in 2 categories, the final value fee is based on the fee schedule for the primary category. For specific fee information, see the listing upgrade fees section of Fees for selling on eBay . Category restrictions Sellers can list in any 2 categories across the site except the following:
Creating a listing with variations. Selling multiple items. You can sell multiple items in a single listing if you have more than one identical item to sell. Listing and selling multiple items You can list multiple identical items in one fixed price listing. Avoiding eBay fees. Policy overview Sometimes it's possible for a seller to do things that help them to avoid paying fees, whether deliberately or by mistake. It's important to remember that if you don't pay your fees, your listings may be removed, and your buying and selling privileges could be limited.
What are the guidelines? Links policy. Policy overview In general, when listing items on eBay, you can include links that are solely intended to provide additional details about the items. Links should only be used when that information can't be included in the listing itself. This can include links to additional images, technical specifications, manufacturer warranties, and other information that can help buyers make an informed buying decision.
Links that point to a third-party website, such as image hosting and auction template sites, are also allowed. Offers to buy or sell outside of eBay. Offers to buy or sell outside of eBay Policy overview We don't allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. Also, members can't use information obtained from eBay to contact each other about buying or selling outside of eBay. If you receive an offer to buy or sell outside eBay, please report it. Make sure you follow these guidelines. What are the guidelines? Gift Address How-To - Get Your Package Sent Correctly.