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How to Influence Wins and Befriend Things

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This internet connected jug orders its own filter replacements. You’ve always wanted to connect everything in your house to the internet, right?

This internet connected jug orders its own filter replacements

Well, it’s your lucky day! Meet the internet-connected Brita water jug. Wise.io launches automated support replies for Salesforce and Zendesk. Wise.io, a startup that brings machine learning smarts to cloud software, is announcing today the launch of a new feature called Auto Response.

Wise.io launches automated support replies for Salesforce and Zendesk

The idea is to make customer support teams more efficient — by generating and sending automated replies to customers’ inquiries. Auto Response integrates with service desk applications like Zendesk and Salesforce’s Service Cloud. After training on customer support tickets and agents’ replies to them, the system can come up with what it thinks will be good responses to new tickets. If the system isn’t very confident that it knows what answer to give, it will offer recommended responses for agents to build on. The feature calls to mind Smart Reply, an interesting piece of the Inbox by Gmail email client Google introduced in November, which offers up quick replies for people to select while on the go. Suddenly the idea of a simple response makes a whole lot of sense. Auto Response gets smarter as time goes by. Amazon is ready to start automatically restocking your home for you. It's been nearly 10 months since Amazon first introduced two new initiatives around effortless in-home shopping: its brand-specific Dash Buttons and the Dash Replenishment Service, a service for connected home appliances that promised to reorder the dish soap or detergent for you when stuff was running low.

Amazon is ready to start automatically restocking your home for you

And since last March, Amazon has continued to announce a bunch of hardware partners around these services; just a couple weeks ago, Whirlpool said that its new connected washers, dryers, and dishwashers would work with Amazon's Dash Replenishment service. The only problem was that the Amazon Dash Replenishment Service wasn't actually working. At least, not until now. Assist Has No App. It’s A Free Travel/Shopping Chat Bot For SMS And Facebook Messenger. You don’t care who delivers dinner or drives you home as long as it gets done fast.

Assist Has No App. It’s A Free Travel/Shopping Chat Bot For SMS And Facebook Messenger

That’s the idea behind Assist, a chat bot that aggregates APIs to let you text to interact with GrubHub, Eat24, Postmates, Uber, Lyft, OpenTable, StubHub, and more. Why Twitter Inc. Is Investing Heavily In Artificial Intelligence. Twitter's latest acquisition uses AI to control the setting for other AI algorithms.

Why Twitter Inc. Is Investing Heavily In Artificial Intelligence

Source: Whetlab. Twitter wants you to shop on its new dedicated ‘product pages’ Twitter is continuing to experiment with commerce.

Twitter wants you to shop on its new dedicated ‘product pages’

The company has started rolling out product and place pages that allows users to discover and purchase items within the service, Twitter said in a blog post Friday. The new pages will organize related tweets about products and brands on dedicated pages. Google Plotting Buy Buttons for the Mobile Web. Why Social Media Companies Want To Control The Internet Of Things. How The Internet Of Things Fundamentally Transforms Marketing. 5 Ways IoT Enables Brands to Create Loyal Customers. Salesforce’s Michael Lazerow: Connected Products Will Change Marketing In 2014. Last year we asked a handful of senior execs at platform companies to answer the question, “What will happen next year in marketing and advertising that hasn’t happened before?”

Salesforce’s Michael Lazerow: Connected Products Will Change Marketing In 2014

This year we invited some of those contributors to evaluate their earlier forecasts and update them for 2014. The below is from Michael Lazerow, chief marketing officer of Salesforce Marketing Cloud. "Last year in AdExchanger, I said that 2013 will be the year when everyone in the company becomes a marketer, and that data will drive better marketing experiences. Five Lessons Learned From GE And Stanley Black & Decker On Strengthening Customer Service Using The Cloud.

Connected products are changing Customer Service already – mostsolitary

Ask Siri to help you get things done. Siri + Crestron = Home Automation Harmony. What comes after Siri? A web that talks back. Siri may be the hottest personal assistant since I Dream of Jeannie, but Apple’s artificial intelligence is only the tip of the iceberg as we combine ubiquitous connectivity, sensor networks, big data and new methods of AI and programming into a truly connected network.

What comes after Siri? A web that talks back

#IoT

Using Salesforce & Chatter to Create M2M Social Networks. (7) "I like this" Facebook Tests Pinterest-Style Feature Called 'Collections' Watch out, Pinterest.

Facebook Tests Pinterest-Style Feature Called 'Collections'

Facebook may be dishing out a little bit of competition. In case you were a little bit off the grid because of the Columbus Day holiday, on Monday the social network began testing a new feature called 'Collections,' which allows marketers to add “Want” or “Collect” buttons to news feed posts about products. According to TechCrunch, these posts save and share products to a “Wishlist” on Facebook users' profiles, and feature a “Buy” button that users can click on to make purchases offsite. Will brands and users want a Facebook 'want' button? Pinterest Rival Fancy Gets Fancier With “Match By Color” Visual Search. High-end design, fashion and travel-focused Pinterest rival The Fancy is rolling out several new features today, including a new slideshow option, the addition of four more languages, and a new visual search engine that allows users to search for items with similar colors.

Pinterest Rival Fancy Gets Fancier With “Match By Color” Visual Search

The latter addition, which brings to mind the “search by color” feature over on crafty community Etsy or the new color search option on Fab.com, is powered by image recognition technology built by The Fancy itself. Although some may not be aware, The Fancy was actually born out of CEO Joe Einhorn’s efforts to build an Internet of Things-type company, thingd. The project aimed to crawl the web, identifying images based on text, shape, size and color. By late 2010, thingd had hundreds of millions of items in its database, and was adding more than 2 million objects each week. With the visual search, The Fancy’s team is able to build on top of their previous knowledge and skill set. RT @SethGodin. When should we add marketing? IBM TV AD - Killer Application - eBusiness.

You need a business strategy, not a social strategy.