Danny Brown - The Human Side of Media and the Social Side of Marketing - Social Media and Marketing Blog. Online Marketing Blog. Can You Measure the ROI of Custmer Service? “Break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are.” — Jack Welch Is customer service the new PR?
There’s no shortage of articles and posts explaining the inter-connectedness of the two disciplines (see: Dave Fleet, Steve Rubel, Brian Solis, Todd Defren and Fast Company). PR Watch.