What Makes a Good Deliverable. By Dan Brown, EightShapes Originally published: Dec 07, 2010 This article is an excerpt from a chapter in Dan's Book, Communicating Design Web Site Documentation for Design and Planning.
The things that make for a powerful diagram—legibility, relevance, actionability—are the same things that make for a good deliverable. Like diagrams, simplicity in deliverables is paramount. Information Technology Infrastructure Library. ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
In its current form (known as ITIL 2011 edition), ITIL is published as a series of five core volumes, each of which covers a different ITSM lifecycle stage. Although ITIL underpins ISO/IEC 20000 (previously BS15000), the International Service Management Standard for IT service management, the two frameworks do have some differences. ITIL Information Technology Infrastructure Library and ITIL V3 Training - ILX Group plc, UK&worldwide. Recommendations for reporting context in studies of web browsing behaviour.