Can Gmail users sue Google for bad service? - By Christopher Bea. Gmail, Google's e-mail service, went down for about an hour and 45 minutes late Tuesday morning.
Google apologized and blamed the outage on server maintenance, but only after millions of users were shut out during work hours. Can those people sue Google over the incident? Sure, but they'd probably lose. Google's terms of service, which a user must accept before signing up for Gmail, explicitly state that "you acknowledge and agree that Google may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Google's sole discretion, without prior notice to you.
" It also says that Google isn't liable for "any loss of data suffered" or "the deletion of, corruption of, or failure to store, any content and other communications data maintained or transmitted. " Safer is better. Gmail Backup Archives Your Email Account - Beta Beat - Lifehacke. Back up your Google Apps data - Backup utilities - Lifehacker. SExpand Click to viewFace it: If you use Google services like Gmail, Calendar, Docs and Spreadsheets, Reader, or Blogger, you've got a life's worth of data on Google's servers.
Unless you back up your stuff locally, Google holds the keys to your digital life and you're out of luck if and when Google loses or denies you access to that data.