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Go to the updated version of this post: 54 Free Social Media Monitoring Tools [Update 2012]
48 Free Social Media Monitoring Tools
Phrase-Based Categorization Phrase-Based Categorization enhances automated categorization capabilities by tackling the task of reliably identifying multiple topics in individual comments, forum posts, emails, or other social media and direct-to-company feedback messages. This capability is especially effective for longer posts or responses, particularly social media sources, where the author may cover multiple subjects.
Overtone - Beyond Social Media Monitoring | Voice of Customer and Social CRM
Study Finds Enterprise 2.0 Reaps Results
A report published last week illuminates just how some organizations are using social tools inside and outside their enterprise and what results they’re seeing, and it’s worth a read. The report “When Social Meets Business Real Work Gets Done” shows tangible gains from the use of social initiatives within organizations of all sizes. Written by MIT professor Andrew McAfee , the paper reveals the results of an AIIM study that looked at the progress of social business technologies in organizations from 10 to over 5,000 employees, with a focus on three use cases: sales and marketing collaboration, open innovation and enterprise Q&A. "All three areas addressed by the Task Force demonstrate that when people engage properly with each other and with technology, trust, self-organization, and good business results emerge," McAfee said in a press release.
A Guide To Heuristic Website Reviews - Smashing UX Design
In this article, we’ll explore a scoring system for rating and comparing websites , we’ll visualize those ratings using infographics, and we’ll see what data and structure this method provides for reviewing websites. How To Tell Whether A Website Is Junk We are all reviewers. We review many websites every day without even realizing it. In fact, many of us are experts at it.List of navigation and IA usability guidelines There is a convenient and obvious way to move between related pages and sections and it is easy to return to the home page. The information that users are most likely to need is easy to navigate to from most pages.
