Why Do People REALLY Tweet? The Psychology Behind Tweeting! What are the real, closeted reasons behind the act of “tweeting”? Why would someone spend hours tweeting to complete strangers he/she has never met before and will probably never meet in person? What needs does tweeting fulfill? Do we really think of the psychology behind our tweeting habits? Maslow's Hierarchy of Needs Model Here are some of the main reasons behind the act of tweeting based on Maslow’s Hierarchy of Needs Model: Meeting new people from different backgrounds and various locations around the world.Establishing connections with others, grow friendships, build relationships and maybe even find love (or at least talk about it to many others who might be feeling the same!).
Top Ten Myths About the Brain. Is Social the Future of Knowledge? Help Me Find Out. There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. I am not going to offer links here, sorry, since I consider most of the entries out there to be hype-full and wrong. Yes, I am entitled to my opinion.
I have not seen many people correctly determine the role of knowledge in the new era (I do like this post by Kate Leggett from Forrester, my new favorite analyst). For the most part, most of the discussion focuses on how the whole world is going to change, how outdated workflows and processes for knowledge generation and management are going to be the ruin of the organization, and how any person in any community is completely capable (without training, assistance, knowledge of the enterprise need and processes, or supervision) of creating exceptional, functional knowledge. Truth be told, there is a lot more to consider. I want to know your opinions on this, and I will tell you mine. But wait! I’d like your help. Social Breathes New Life Into Knowledge Management For Customer Service.
You have to admit that knowledge management (KM) is hard — it’s hard to explain, hard to implement, hard to do right. It’s not just technology. It is a combination of organizational realignment, process change, and technology combined in the right recipe that is needed to make KM successful. And when it is successful, it delivers real results — reduced handle times, increased agent productivity and first closure rates, better agent consistency, increased customer satisfaction. Check out the case studies on any of the KM vendors' sites to see real statistics. Yet despite these success stories, and despite there being commercially viable KM solutions on the market for over 10 years, I am unsure whether KM really ever crossed the chasm. Why is it then that we are seeing renewed interest in KM in 2011?
I believe it’s attributed to listening (and acting on) the voice of agents and customers, coupled with loosening the strings of tightly controlled content that has breathed new life into KM. The effects of the internet: Fast forward. The Myth of Multitasking Revisited. In the past, and over the last few months, I have been blogging around the topic of multitasking quite a bit and I am starting to believe, more and more by the day, and rather firmly! , by the way, in our inability to multitask effectively, specially when having to deal with rather complex and tough tasks / activities in our day to day work. Lucky enough, plenty of really fascinating research is coming up confirming what I already suspected from all along and I just couldn’t help resisting the opportunity to cite one recent piece I bumped into under the suggestive heading: “Don’t Spread Yourself Too Thin: The Impact of Task Juggling on Workers’ Speed of Job Completion“.
I use to believe I might be capable of multitasking effectively and everything, but after reading through that paper one gets to realise it’s just a myth. It’s always been a myth. Time to move on… That’s right! Rating: 5.0/5 (4 votes cast) Rating: +2 (from 2 votes) Worth while sharing it along?