Optus - About Optus - Executive Profiles. Rob Parcell is the Managing Director of Optus Wholesale, Satellite and Small and Medium Business. Since April 2012, Rob has been managing all functions of the Optus Wholesale and Satellite division including sales, marketing, operations and commerce. He has since assumed additional responsibility for small business which streamlines all business-to-business activity under the same division. Since joining Optus in 1992, Rob Parcell has held many senior roles across the company within operational, sales and marketing management.
As the Acting Managing Director of Optus Business from 2010 to 2012, he led all Optus enterprise business segments from corporate through to government customers. Prior to this, Rob held the position of Chief Executive Officer, Alphawest where he managed all of Alphawest's business including sales, operations and delivery. Before joining Alphawest as CEO, Rob held the position of Director of the Southern Region with Optus from 2004 to 2008.
Aussie Post to deliver fresh blow to traditional retailers. Online shopping carts start to fill up. The battle for the consumer dollar is about to get tougher for traditional retailers with Australia Post lining up another online partner to chip away at prices. The postal service will be the exclusive shipping partner with a new Australia-based international shopping service called Tarazz.com.au. It's going to go down like a lead balloon with local retailers "This is going to be perceived as a major kick in the guts for a retail industry already under significant pressure from overseas online retailers," Grant Arnott, chair of the Online Retailer Conference, said. Tarazz boasts 250,000 items, mainly from US retailers such as Walmart, Champs and Buy.com, with a target market of women fashion shoppers.
Advertisement The online shopping site expects to increase its offerings to as many as 3 million items within the next year, featuring goods at prices it claims are 5-10 per cent lower than those touted by the websites of the overseas shops. Postal push. VHA loses 200,000 more subscribers. John McDuling The customer exodus from Vodafone Hutchison Australia is showing no signs of abating after figures released by its UK parent indicated about 200,000 subscribers left the carrier in the first six months of the year.
VHA, a joint venture between UK mobile giant Vodafone and Hong Kong conglomerate Hutchison Whampoa, will provide a crucial insight into trends in the mobile market when it reports half-year results today. Its 50 per cent shareholder, UK mobile giant Vodafone Group, said on Friday that it lost 47,000 Australian subscribers in the three months to June 30, following the loss of 64,000 customers in the March quarter, in a statement to the London Stock Exchange. Those numbers reflect Vodafone Group’s 50 per cent share in VHA, implying more than 200,000 customers left the carrier in the first six months of the year.
That follows a decline of 179,000 customers in the December half. At the end of 2011, Australia’s third-ranked carrier had a total of 7 million subscribers. Beyond a single view. As part of CSL's ongoing customer-focused transformation, its new CIO Stuart McDonald is focused on moving away from a corporate view of customers to seeing the company through the customers' eyes Telecom Asia: What were the factors that led you to leave Cathay Pacific and take up the CIO role at CSL? Stuart McDonald: Having served in a transformation role at Cathay, I was attracted to the prospect of being in a position at CSL to help set the direction of the business. Being commercially focused, I've always found it interesting to be in a role where I could have an influence on where the company is going.
The vision at CSL is to take a step away from the traditional position of the telecom market where the proposition is usually around a new device and the network service we offer and at a certain price Ð but instead focus on the customer relationship. Customer-centricity seems to be an emerging top priority for CIOs today. This has been going on for some time. Beyond a single view. Chee-Sing Chan | June 25, 2012 Telecom Asia As part of CSL's ongoing customer-focused transformation, its new CIO Stuart McDonald is focused on moving away from a corporate view of customers to seeing the company through the customers' eyes Telecom Asia: What were the factors that led you to leave Cathay Pacific and take up the CIO role at CSL? Stuart McDonald: Having served in a transformation role at Cathay, I was attracted to the prospect of being in a position at CSL to help set the direction of the business.
Being commercially focused, I've always found it interesting to be in a role where I could have an influence on where the company is going. The vision at CSL is to take a step away from the traditional position of the telecom market where the proposition is usually around a new device and the network service we offer and at a certain price Ð but instead focus on the customer relationship. Customer-centricity seems to be an emerging top priority for CIOs today. Falcon® Fraud Manager. DBS Bank's social media strategy: Keep experimenting. DBS Bank Group Technology & Operations Managing Director and Head David Gledhill is excited about the potential of social media. One of the highlights of its journey was the "I-Designed-A-Bank" branch concept contest held in 2010. The bank received over 80 design entries. The contest gained a Facebook following of over 2,100 fans. DBS then used the winning ideas to build a bank branch for its youth customers. The lesson learnt with social media, Gledhill reflected, is to continue experimenting.
"Not everything will work. At this point, he sees many organizations define social media as launching a campaign and getting a few "likes". "I think it is important to think about monetizing and also becoming much clearer on the meaningful KPIs of our social media campaigns. " Explore the unknown He shared that DBS is at the exploratory stage when it comes to social media. "We are standing at the forefront of a massive evolution and change of capabilities," said Gledhill. All about analytics. Operational Intelligence, Log Management, Application Management, Enterprise Security and Compliance | Splunk. Amdocs Named BSS Vendor of the Year in Asia Pacific by Frost... -- ST. LOUIS, June 13, 2012. ST.
LOUIS, June 13, 2012 /PRNewswire/ -- Amdocs (NYSE: DOX), the leading provider of customer experience systems and services, today announced that analyst firm Frost & Sullivan has selected Amdocs as the Telecom BSS (business support systems) Vendor of the Year for the third consecutive year, as part of its 2012 Asia Pacific ICT (Information and Communications Technology) Awards. "Amdocs continues to lead the market with the introduction of many innovative new solutions," said Nitin Bhat, partner and senior vice president at Frost & Sullivan. "For instance, Amdocs launched the first pre-integrated charging and policy management solution for the rapid creation and monetization of new 3G and LTE data services, as well as the first solution that prepackages connected home solutions and integrates them with customer data in the BSS and OSS systems.
These types of solutions give service providers a competitive edge in launching new services and generating new revenue streams. " SOURCE Amdocs. Btel's net loss balloons to IDR 355.6 bln in Q1. Telekom Malaysia boosts Q1 profit 53% Dylan Bushell-Embling | May 31, 2012 telecomasia.net Telekom Malaysia said its net profit grew 53.5% in the first quarter, due to solid revenue growth and a forex gain on US dollar debt. The fixed-line incumbent reported a profit for the March quarter of 163.3 million ringgit ($51.6 million), from 11% higher revenue of 2.38 billion ringgit. Telekom Malaysia recorded revenue growth across its key products, including internet, multimedia, data and voice services, and grew its broadband customer base by 11.4%, or 1.97 million users, year-on-year.
Subscribers to the operator's UniFi fiber broadband, voice and video packages reached 365,000. The company's fiber footprint currently passes 1.22 million premises, and the operator aims to lift this to 1.34 million premises by the end of the year. Telekom Malaysia is currently rolling out an open-access fiber network, HSBB, in a public-private partnership with the Malaysian government. Digital race to stamp claim to delivery. Australia Post's personal letter delivery service has been pretty much wiped out by the internet ... email, mobile phone texting. Photo: Jim Rice A FASCINATING race has begun between the Australia Post group and a joint venture between the Melbourne-based listed share registry manager and corporate communications group Computershare (40 per cent), the listed business communications specialist Salmat (40 per cent) and a US digital mail technology start-up, Zumbox.
Last month they both announced their intention to launch a digital mailbox for all Australians that will function as a one-stop digital manager for confidential communication and transactions. It's an intriguing business idea, and might be a category killer worth billions of dollars. The concept of the digital mailbox is pretty simple. Advertisement Mailboxes provided by both groups will be encrypted, keeping information inside them confidential, and keeping spam and hackers out - in theory at least. Australia Post bid to control your digital life. A screengrab from an Australia Post advertisement. First it was the birthday and Christmas cards that started disappearing from your letterbox and turning up electronically in your inbox. Now Australia Post has launched a digital mailbox which could do the same to bills. Australia Post has today launched free digital mailboxes for all Australians to store, manage and view all their bank statements and bills as well as a personal digital vault which can archive important personal documents.
A spokeswoman for Australia Post said the mailbox was very different to a standard email account because it was more secure and was designed as a personal management system for everything from birth certificates to bills. Consumers can connect with their service providers - such as banks, utilities and government agencies - and receive statements and bills, set reminders and make payments online from any computer or mobile device. Advertisement Below is an Australia Post video explaining the service: