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Software - OTRS Help Desk - ITIL V3 compliant OTRS ITSM. Benefits of the OTRS Help Desk software Increase first call resolution by up to 30% Minimize call abandon rates by up to 50% Save 25% in administrative costs through self-service Resolve recurring incidents 95% faster Productbrochure OTRS Help Desk Benefits of the OTRS IT Service Management software 50% faster roll-out time 75% decrease in downtime 95% gain in visibility into IT spend 30% increase in staff efficiency Productbrochure OTRS::ITSM.

Software - OTRS Help Desk - ITIL V3 compliant OTRS ITSM

Open Source ITIL Software. The open source ITIL software listed here are common software used by organizations as key enablers to their ITIL processes. There are five main disciplines within ITIL which has open source ITIL software to support the discipline’s processes: photo credit: matt hutchinson Service Delivery Service Support Infrastructure Management Application Management Software Asset Management If your organization has limited budget for integrated and expensive enterprise software but realizes the need to apply and implement ITIL processes within the IT department or the company as a whole, check out the following list of open source ITIL software to support your ITIL processes. Service Desk – The single point of contact between IT Users and IT Service Management Incident Management – The process to restore IT services as fast as possible to ensure little distruption Problem Management – The process to resolve root cause of incidents and identify known errors.

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See pages that link to and include this page. Change the name (also URL address, possibly the category) of the page. View wiki source for this page without editing. View/set parent page (used for creating breadcrumbs and structured layout). Notify administrators if there is objectionable content in this page. Something does not work as expected? General documentation and help section. Métricas ITIL - KPIs ITIL - IT Process Wiki. Los Indicadores Clave de Rendimiento ITIL (KPI’s) se utilizan para evaluar si los procesos de una organización de TI – los procesos de ITIL – funcionan según las expectativas.

Métricas ITIL - KPIs ITIL - IT Process Wiki

Definir los KPI’s adecuados es sobre todo decidir exactamente qué se considera una "ejecución exitosa de un proceso". Una vez queda esto establecido, es posible determinar y medir indicadores específicos. Los Propietarios y Controladores de los Procesos están preparados para evaluar la calidad de sus procesos, que a su vez es la base para optimizar y afinar continuamente los diseños de los procesos. Generalmente, las definiciones exactas de los KPI’s ITIL variarán dependiendo de la naturaleza de la organización. Existen, sin embargo, una cantidad de KPI’s típicos utilizados para evaluar los procesos de ITIL. Estos indicadores comunes se presentan en las siguientes páginas como una colección completa de KPI’s para los procesos más importantes de ITIL V3. Main Page - OneCMDB. Mantis Bug Tracker. The ultimate team organization software. GLPI - Gestionnaire libre de parc informatique.

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GLPI - Gestionnaire libre de parc informatique

19 February 2014 GLPI 0.85 Beta-Test We enter in the beta-test period of the 0.85 version of GLPI. 21 September 2013 Security alert A security update (GLPI 0.84.2) was published on September 12th 2013 in order to correct a security issue in the installation process. 2 July 2013 GLPI 0.84 Release Candidate 3 We are very happy to announce the birth of the third release candidate of the v0.84 : GLPI-0.84-RC3. 4 June 2013 GLPI 0.84 Release Candidate 2 We are very happy to announce the birth of the second release candidate of the v0.84 : GLPI-0.84-RC2. 14 May 2013 GLPI 0.84 Release Candidate 1 We are very happy to announce the birth of the first release candidate of the v0.84 : GLPI-0.84-RC1.