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The open source ITIL software listed here are common software used by organizations as key enablers to their ITIL processes. There are five main disciplines within ITIL which has open source ITIL software to support the discipline’s processes: photo credit: matt hutchinson http://www.softwareforenterprise.us/2007/04/14/open-source-itil-software/

Open Source ITIL Software

http://itil.wikidot.com/system:page-tags/tag/itil

ITIL

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http://wiki.es.it-processmaps.com/index.php/M%C3%A9tricas_ITIL_-_KPIs_ITIL

Métricas ITIL - KPIs ITIL - IT Process Wiki

Los Indicadores Clave de Rendimiento ITIL (KPI’s) se utilizan para evaluar si los procesos de una organización de TI – los procesos de ITIL – funcionan según las expectativas. Definir los KPI’s adecuados es sobre todo decidir exactamente qué se considera una "ejecución exitosa de un proceso".