Software - OTRS Help Desk - ITIL V3 compliant OTRS ITSM. Benefits of the OTRS Help Desk software Increase first call resolution by up to 30% Minimize call abandon rates by up to 50% Save 25% in administrative costs through self-service Resolve recurring incidents 95% faster.
Open Source ITIL Software. The open source ITIL software listed here are common software used by organizations as key enablers to their ITIL processes.
There are five main disciplines within ITIL which has open source ITIL software to support the discipline’s processes: photo credit: matt hutchinson Service Delivery Service Support Infrastructure Management Application Management. ITIL. Click here to edit contents of this page.
Click here to toggle editing of individual sections of the page (if possible). Watch headings for an "edit" link when available. Append content without editing the whole page source. Check out how this page has evolved in the past. Métricas ITIL - KPIs ITIL - IT Process Wiki. Main Page - OneCMDB. Mantis Bug Tracker. The ultimate team organization software. GLPI - Gestionnaire libre de parc informatique. Home Software distribute under GNU/GPL licence GLPI make life better !
19 February 2014 GLPI 0.85 Beta-Test.