ItSMF - Conférence ITIL - Bonnes pratiques. [oucs] OUCS Service Catalogue. The following catalogues the key services that OUCS supports and delivers to the collegiate University.
![[oucs] OUCS Service Catalogue](http://cdn.pearltrees.com/s/pic/th/services-service-catalogue-18330427)
Each links to the current Service Level Description outlining the service, OUCS's responsibilities (hours of service, targets, resilience, support, training, etc), the client's responsibilities ('client' is defined separately for each service but usually means either the individual user or a department/faculty/college/unit), and any 'premium' services (i.e. services above and beyond the free provision which can be paid for). It is envisaged that these SLDs will be reviewed on an annual basis with divisional and collegiate representatives, and will be monitored and reported on in future Annual Reports.
A general overall SLD for OUCS is available. An SLD for users of OUCS services is also available listing what each status of user (staff [including college-only], postgraduate, undergraduate, IT Support Staff) is entitled to. Network Infrastructure. Batand's service_catalog Bookmarks on Delicious. Cours ITIL : Introduction à ITIL par Philippe Ris. Ces pages web sur ITIL sont une synthèse de mes lectures sur le sujet, confrontées à mon expérience de consultant.
La majorité des propos tenus sont donc le reflet de la démarche ITIL (et c'est heureux !) Mais je n'ai pas hésité à en faire une lecture critique lorsque je le jugeais utile. Des exemples concrêts sont également tirés des situations que j'ai pu rencontrées. ITIL France - Le site francophone et gratuit sur ITIL.