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Des gens en bois. L’artiste Bruno Walpoth crée des sculptures de personnes en bois très réalistes. Une devinette autour du Fromage ! - Art de Vivre. Art de vivre. Socializing the Help Desk – The Party Continues « helpdeskcom. It’s impossible for an IT professional to go anywhere without hearing about the social media paradigm transforming the help desk function. Help desk software providers are rushing to augment their platforms with tools and technologies integrating social features and functions. The more advanced solutions not only embed Facebook/Twitter integration, but actually make these social platforms the center point of the solution (or in some cases at least provide the option for this). One could argue that social integration, like Facebook and Twitter, are probably more ideal for external customer (CRM) support.

After all, consumers are all about these platforms, so it makes tremendous sense to embed customer support where the customer likes to frequent. For internal help desk support, how much does social integration really help? The below reprinted article discusses the social media paradigm further, and how it benefits both end users and the help desk itself.

Enjoy. >> View original story here. The Uses of Object-Oriented Ontology. Object-oriented ontologists (SR/OOO) argue that we must no longer make the correlationist error of privileging the being of humans within ontology, instead moving to a ‘democracy of objects’ (see Bryant 2011). In this, they follow the other speculative realists in attempting to develop a notion of ‘flat ontology’. This flat ontology is one in which hierarchy is banished and therefore bears a striking resemblance to the universe described by science, albeit differing in not seeking reductionist explanations in terms of causation, etc. So, what is at stake in the project of object-oriented ontology – a philosophy whose readers consists of humans who are actively solicited? Indeed, as part of this project, object-oriented ontology seeks to convince the reader of her own experiential equality in relation to the quantitative variety of experiences of different beings within the universe, human and non-human (see Charlesworth 2012).

This, of course, has political implications. 1. Automakers Struggle to Create an iPhone-Simple User Interface | Autopia. Photo: General Motors As automakers continue to load vehicles with the features and functionality people expect from their portable devices, the in-dash user interface has become a branding battleground – and the Achilles’ heel of the increasingly connected car.

While giving a smartphone or tablet undivided attention is common – if not considered rude, depending on your circle of friends – calling up a Pandora station on your iPhone while driving has the potential to put your life, and others on the road, at risk. Automakers have to strike a balance between providing drivers the smartphone-enabled applications they desire, while making them safe to access on the fly. But that poses its own issues, including liability concerns and a fear that the feds – fired up about distracted driving – could mandate or outright ban these newest technologies in the car. U.S. Ford declined to comment for this story, but claims an 80 percent “take rate” on MyFord Touch in the Edge and Explorer. New Release of Mendix App Platform Brings Mobile to the Enterprise. Mendix, the app platform company for the enterprise, announced today the availability of the Spring 2012 release of its App Platform, further extending its capabilities, and advancing the way companies build, integrate and deploy web and mobile enterprise apps.

“Our goal with this release was to further advance the state of the market with the most socially collaborative and productive app platform that truly empowers the mobile enterprise user,” said Derek Roos, CEO of Mendix. “We wanted to enable companies to build, integrate and deploy enterprise scale apps faster and easier than ever, regardless of device.” With this new release companies are able to more quickly and efficiently launch mobile enterprise apps and take advantage of the newly updated app platform that now combines visual business modeling, social productivity, enterprise integration, an app store, and secure cloud deployment. The Spring 2012 Release Highlights: TextMiningTheQuran.Com. Mobile Shopping versus mobile Buying. Mobile Marketing ist in aller Munde, und es kommen jeden Tag neue Studien heraus, die Bedeutung und Ertrag der Disziplin für den Einzelhandel unter Beweis zu stellen trachten.

Aufschlußreiche Zahlen liefert JWT. Die Agentur hat 465 amerikanische mobile Shopper nach ihren Eindrücken und Präferenzen befragt. Fazit: Mobile Shopping ist nicht mit mobile Buying zu verwechseln. Ähnlich dem „Windowshopping“ dient es [bislang noch] in erster Linie der Informationsbeschaffung, und nicht dem Produkterwerb. Tatsächlich nutzen 55% der mobile Shopper ihre Handys und Tablets, um Preise zu recherchieren; 46% suchen nach weiterführenden Produktinformationen; und nur 38% klicken dann tatsächlich auf den Kaufknopf. Vielleicht liegt es aber auch daran, dass Frauen höhere Ansprüche an die mobile Einkaufserfahrung stellen: Tatsächlich sind knapp drei Viertel der Männer aber nur 61% der Frauen damit zufrieden. Interessant ist schließlich auch, wo die Amerikaner am liebsten mobil einkaufen. BEAUTIFUL WRECK in Berlin! « LISA HAAS. 20 May I am still in Berlin at the Emerson Gallery with writer Stephanie Schroeder who will be reading from her forthcoming memoir, BEAUTIFUL WRECK: SEX, LIES & SUICIDE this Wednesday, May 23 @ 7:00 p.m.

Admission: Free! Come hear Schroeder’s enticing teaser in English AND in German. (Stuck stateside? Author Stephanie Schroeder will read from her memoir BEAUTIFUL WRECK: SEX, LIES & SUICIDE on Wednesday, May 23 @ 7:00 p.m. Sonderveranstaltung: Stephanie Schroeder (NY) liest aus „Beautiful Wreck: Sex, Lies & Suicide”. Like this: Like Loading... Tags: Beautiful Wreck, Berlin Literary Scene, Creative Evolution, Emerson Gallery Berlin, Memoire, Stephanie Schroeder. Google Image Result for. Token Skeptic. The metadata strategy behind news search service Factiva. Posted by Information Age on 17 May 2012 Share article 5googleplus Short of time? Print this pageEmail article Factiva is a news search service from Dow Jones & Company that allows users to keep track of the latest developments in their industries.

It was launched in 1999 after Dow Jones and news agency Reuters decided to combine their respective “current awareness” systems to increase their global reach. Since then, the company has evolved the service to reflect the changing information consumption habits of its target customers, and the end-user expectations set by free online search engines such as Google. The metadata component of Factiva's technology infrastructure was originally called Intelligent Indexing. To build a metadata repository for the many thousands of stories it indexes every day, the company deployed text analytics and categorisation software from a company called Inxight, a spin off from the Xerox PARC research facility in Silicon Valley. Navigation data. Light Reading India - Broadband - Customer Experience Momentum - Telecom Video Document. Ten Guidelines for Clean Customer Feedback Data. Customer experience management (CEM) programs involve the collection, analysis and dissemination of customer feedback.

These customer feedback data are extremely valuable to businesses. Customer feedback data are used to help senior executives identify and improve key drivers of customer loyalty. They help call center staff immediately address specific customer issues. They help managers understand how their business unit compares with other business units. Finally, customer feedback data can help your marketing and research departments uncover deep customer insights through more sophisticated analyses of the data and linking customer feedback data to other sources of enterprise data (e.g., employee data, operational data, financial data).

The Problem of Data Errors The value of your customer feedback data rests on their quality. It is clear that the data errors can easily get compounded as more and more people use the data. Try to avoid modifying standard survey questions. Table 1. Social Media Raises the Stakes for Customer Service. Build Your Listening Muscle. We know the importance to our health of building our muscles and working on them every day. Well, building our listening muscle is equally important to our business. Yet this is a muscle that often goes untended. We are often so focused on the next step, the next sentence, the next opportunity that we forget to be present and pay attention.

In addition, there are so many more influences and stimuli these days that we can feel like we have adult A.D.D. Between our electronic devices, social media, email, and texting, we are bombarded with information and activity. It can be very hard to focus in this environment. There are a couple of problems with an inability to listen effectively. People buy from people they like and trust. In addition, they don’t find out enough about the prospect to determine if it’s a good fit for them. This can also be a problem when vetting vendors or referral partners.

I have to say that I think this is probably the hardest kind of listening to learn. The rise of account-level scoring to qualify leads. Advertisement Adobe Promoting Its Marketing Cloud Around 'Mad Men' Premiere By Seth Fineberg on 04.11.2014 IBM Launches Updated Smarter Planet Effort During Masters IBM Snaps Up Silverpop Amid Marketing Automation Arms Race By Alex Kantrowitz on 04.11.2014 American Express' Scott Roen Leaves For BlackRock By Seth Fineberg on 04.04.2014 B-to-B Shops: Don't Miss Your Chance to Enter Ad Age's Small Agency Contest on 04.09.2014 Facebook Wants to Turn 25 Million Small Businesses Into Advertisers By Cotton Delo on 04.07.2014 I Call B.S. on B-to-B and B-to-C By Barbara Apple Sullivan on 04.08.2014 Ad Age Extends Deadline for Small Agency Awards on 04.03.2014 CMOs Will Own the CEO Seat, Customer Experience By Seth Fineberg on 04.02.2014 AMD Touts Gaming Cred in Ad Push By Seth Fineberg on 04.01.2014 Say Media Slows Payments to Publishers in Its Ad Network, Blames Advertisers By Michael Sebastian on 03.27.2014 100,000 Things That Could Go Wrong: Avoiding Missteps in a Global B2B Rebranding on 03.21.2014.

Dr. Franz behauptet: Kundenloyalität sei Hauptziel | meilenschwund.de. Etwas ironisch erscheint es schon, wenn Dr. Franz auf der DLD in München 2012 erklärt: “Our major target, aim is to increase loyality to our customers.” Wer es selbst hören möchte: Auf Youtube ist das Gespräch mit Andreas Weigend, den ich dort sehr anstrengend finde, noch zu sehen. Ganz am Anfang sagt Dr. Franz, Lufthansas Mitarbeiter hätten den Auftrag “really listening” auf den Kunden. Sie sollten fragen “What’s the problem?” Gut, “What’s the problem” klingt ein bißchen nach Erkan und Stefan, aber ist vermutlich anders als bei den beiden nicht als Einladung zu einer eher mechanischen denn wirklich problemlösenden Auseinandersetzung zu werten. Ich konnte mir nicht verkneifen, ihn zu fragen, wie seine Behauptung, die Kundenbindung sei das wichtigste Ziel, mit meinem Verfahren in Einklang zu bringen ist.

Dazu gab es bisher keine Antwort. Ich bot ihm auch an, man könne über die Problemlösung sprechen. Gefällt mir: Gefällt mir Lade... MRZine.org. Larval Subjects . Bennett: MOO (Materialist-Oriented Ontology) « Larval Subjects . Of all the people working in the new materialist and realist orientations with which I am familiar (SR broadly construed), I probably feel the greatest affinity with the thought of Bennett and Bogost. And here I hasten to add that I am only just now making forays into the work of the new materialist feminists, whose work was before unknown to me –so I suspect that my affinities will broaden as I explore their work more (already I’m blown away by what I’ve read by Elizabeth Grosz and am encountering in Coole’s and Frost’s New Materialisms collection. These things feel like home to me). Bogost’s claim that all units are simultaneously units and systems, coupled with his thesis that units continue their existence through operations appeals to the systems theorist in me as well as the process philosopher.

Bogost insists that operations aren’t processes, but I’m unclear as to why we shouldn’t call them such. The points of overlap between our work run quite deep: read on! Like this: - StumbleUpon. Normally, I steer clear of defining terms, primarily because of the term “exceptions”. There are exceptions to every rule so I don’t know that it helps to be too dogmatic. Here at CI, we spend a fair bit of time talking about data: enterprise and social, structured or unstructured that it occurred to us, “Hey, does anyone else know what we’re talking about?”

So, I thought it might be worth spending a little time defining what we mean when we talk about unstructured text or enterprise data. Many companies are awash, overwhelmed and inundated with data. Defining Structured Data First off, what is structured data? Click image to enlarge Data values are restricted to a specific field. Unstructured Data – Structured Data’s Crazy Cousin Unstructured data in contrast is best described as the information captured in the field “Other”. Enterprise Text – Keep it in the Family Social Data All together now – Foundation of Social Business. Business Blogging Drops, Social Media Use Rises. A survey conducted by University of Massachusetts, Dartmouth, showed a downward trend in business blogging. Only 37 percent of companies surveyed in 2011 maintained blogs, down from 50 percent the year before. According to an article in USA Today, the business trend seems to follow the general downward trend in blogging among consumers.

The article quotes Dartmouth professor Nora Ganim Barnes, who notes some of the downsides to blogging; she says, "You need to think about the risk of blogging, accepting comments, liability issues, defamation. " Midsized companies as well as larger companies, like Bank of America, are no longer maintaining blogs. Some companies have followed their customer base to social media sites, where they are able to build marketing strategies and engage customers. From an IT perspective, there is a benefit to using social media sites such as Facebook, Twitter, and Pinterest. Thinking about a blog from a qualitative perspective can be a vague process. Selling Through Social Media to Close More Leads - Insideview. The #Gamification Collections. #socbiz Collective: Engage!  Gamification.

Gamification | Playgrounds. The Semantic Economy. Method and system for delivery of user-interface skins, applications and services for wireless devices - US Patent 8150962 Description. How gamification and big data can solve telecom problems? « Telruptive. SMB's expect to use Cloud computing to make them more competitive. Analysis & Opinion | Reuters. Bubble 2.0 Is Popping. Have conferences like TED, and the explosion of the "Idea Class" run out of ideas? Is Your Company A Learning Organisation? Change Management Success is Attainable | | Global Optimization: Gaia Revisited. Thinking in systems (book by Meadows) - Innovation Garden. Why is employee engagement such an important topic? | Elisabeth Goodman's Blog. Informal coalitions: Self-organization and emergence as natural dynamics of organization.

Welcome to SupplyChainBrain: A Data-driven, Widely Supported, and Collaborative Approach to Successful Business Process Management. Lessons Learned: How Tumblr Recovered from a Business Crisis. The Learning Organisation: A qualitative research project to identify best practice in the field | Rewiring Business | Sharp Business Minds and Opinions. ZyncroBlog. Agile Management | NOOP.NL. Customer Experience Forum.

The AppGap. Google Image Result for. Sociological Imagination. Technology News, Product Reviews and App Reviews | Digital Trends. The Hyperarchival Parallax. L'Amour en Chocolat. Google Image Result for. Google Image Result for. Let your opinions speak | Wayin.com. Customer Alliance gewinnt German Silicon Valley Accelerator | it-i-ko. A Girl's Guide to Project Management — Helping you improve your project communications. Gamified Enterprise. Should your business get serious about gaming – Deloitte Tech Trends 2012.

Gamification. LE DIFFUSEUR POETIQUE. Blog à part. Information Optimized Blog. Smart Service | Auf der Suche nach dem besten Service. Effective Social Media Programs Need Strong Analytics Capabilities. Text Analytics, The Difficult Future You Can’t Avoid.

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Brain Pickings. The Next Web - International technology news, business & culture. Jobs, classes, community and news for media professionals. Creative Companion Christof Zürn – the blog | Everything about Online, Branding, Service Design, Persona, Music Thinking #musicthinking.

PeopleMetrics | Voice of the Customer (VoC) | VoC Pharma | Voice of the Employee (VoE) Digiday | Digital Content, Digital Advertising, Digital Marketing. Data intelligence. ExtraNews4uMind. Larval Subjects . Digital in Berlin | Home. Social Media Business Integration – Social Media Tuesday | Social Insights von QuestBack. Feedback Management für Customer Experience Management | Social Insights von QuestBack.

SloDive - Dive Into Inspiration. AI3:::Adaptive Information » Mike Bergman on the semantic Web and structured Web. Information Interaction. TechCrunch. Python NLTK Natural Language Processing | StreamHacker. Punk Rock Operations Research. Midsize Insider.

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The Decision Tree. Welcome to Less Wrong. Silicon Allee | German Tech News in English. SocialTimes - Your Social Media Source. Remodelista: Sourcebook for Considered Living.