Blogs and sites
Jusqu'à présent vous avez été très forts sur les fruits et légumes. Voyons si vous êtes aussi forts pour deviner la composition de ce plateau. Les indices :
It’s impossible for an IT professional to go anywhere without hearing about the social media paradigm transforming the help desk function. Help desk software providers are rushing to augment their platforms with tools and technologies integrating social features and functions. The more advanced solutions not only embed Facebook/Twitter integration, but actually make these social platforms the center point of the solution (or in some cases at least provide the option for this). One could argue that social integration, like Facebook and Twitter, are probably more ideal for external customer (CRM) support. After all, consumers are all about these platforms, so it makes tremendous sense to embed customer support where the customer likes to frequent. For internal help desk support, how much does social integration really help?
Object-oriented ontologists argue that we must no longer make the correlationist error of privileging the being of humans within ontology, instead moving to a ‘democracy of objects’ (see Bryant 2011). In this, they follow the other speculative realists in attempting to develop a notion of ‘flat ontology’. This flat ontology is one in which hierarchy is banished and therefore bears a striking resemblance to the universe described by science, albeit differing in not seeking reductionist explanations in terms of causation, etc.
As automakers continue to load vehicles with the features and functionality people expect from their portable devices, the in-dash user interface has become a branding battleground – and the Achilles’ heel of the increasingly connected car. While giving a smartphone or tablet undivided attention is common – if not considered rude, depending on your circle of friends – calling up a Pandora station on your iPhone while driving has the potential to put your life, and others on the road, at risk. Automakers have to strike a balance between providing drivers the smartphone-enabled applications they desire, while making them safe to access on the fly. But that poses its own issues, including liability concerns and a fear that the feds – fired up about distracted driving – could mandate or outright ban these newest technologies in the car. U.S.
Mendix, the app platform company for the enterprise, announced today the availability of the Spring 2012 release of its App Platform, further extending its capabilities, and advancing the way companies build, integrate and deploy web and mobile enterprise apps. “Our goal with this release was to further advance the state of the market with the most socially collaborative and productive app platform that truly empowers the mobile enterprise user,” said Derek Roos, CEO of Mendix. “We wanted to enable companies to build, integrate and deploy enterprise scale apps faster and easier than ever, regardless of device.” With this new release companies are able to more quickly and efficiently launch mobile enterprise apps and take advantage of the newly updated app platform that now combines visual business modeling, social productivity, enterprise integration, an app store, and secure cloud deployment.
Mobile Marketing ist in aller Munde, und es kommen jeden Tag neue Studien heraus, die Bedeutung und Ertrag der Disziplin für den Einzelhandel unter Beweis zu stellen trachten. Aufschlußreiche Zahlen liefert JWT . Die Agentur hat 465 amerikanische mobile Shopper nach ihren Eindrücken und Präferenzen befragt.
20 May I am still in Berlin at the Emerson Gallery with writer Stephanie Schroeder who will be reading from her forthcoming memoir, BEAUTIFUL WRECK: SEX, LIES & SUICIDE this Wednesday, May 23 @ 7:00 p.m. Admission: Free!
A quick update of what I’ve been up to – with things that I hope you’ll enjoy! As a part of the radio course I’m doing, we’ve been doing one hour shows on albums – and the album I did was The Rose, which starred Bette Midler in her first (and Oscar-award nominated) movie role. Since the recent Fringe Festival here in Perth featured a fantastic cabaret show by Catherine Alcorn, called The Divine Miss Bette , I thought it’d be a great opportunity to include an interview with her.
Customer experience management (CEM) programs involve the collection, analysis and dissemination of customer feedback. These customer feedback data are extremely valuable to businesses. Customer feedback data are used to help senior executives identify and improve key drivers of customer loyalty. They help call center staff immediately address specific customer issues. They help managers understand how their business unit compares with other business units.
We know the importance to our health of building our muscles and working on them every day. Well, building our listening muscle is equally important to our business. Yet this is a muscle that often goes untended. We are often so focused on the next step, the next sentence, the next opportunity that we forget to be present and pay attention. In addition, there are so many more influences and stimuli these days that we can feel like we have adult A.D.D.
B2b marketers have become very good at generating and qualifying leads. Through the use of nurturing, inbound marketing, lead scoring, marketing automation platforms and other technol-ogies, many have achieved a level of measurable business contribution they couldn't imagine 10 years ago. However, while there is much to celebrate, there is still significant room for improve-ment. In a complex b2b buying process, it is rare for a single individual to make a purchase decision. Instead, there are often a variety of roles with different needs and perspectives involved. The more marketers can do to reach, qualify and link these roles, the more likely they are to deliver high-quality opportunities and create significant sales efficiencies.
Etwas ironisch erscheint es schon, wenn Dr. Franz auf der DLD in München 2012 erklärt: “Our major target, aim is to increase loyality to our customers.” Wer es selbst hören möchte: Auf Youtube ist das Gespräch mit Andreas Weigend, den ich dort sehr anstrengend finde, noch zu sehen . Ganz am Anfang sagt Dr. Franz, Lufthansas Mitarbeiter hätten den Auftrag “really listening” auf den Kunden. Sie sollten fragen “What’s the problem?”
Of all the people working in the new materialist and realist orientations with which I am familiar (SR broadly construed), I probably feel the greatest affinity with the thought of Bennett and Bogost. And here I hasten to add that I am only just now making forays into the work of the new materialist feminists, whose work was before unknown to me –so I suspect that my affinities will broaden as I explore their work more (already I’m blown away by what I’ve read by Elizabeth Grosz and am encountering in Coole’s and Frost’s New Materialisms collection. These things feel like home to me).
Normally, I steer clear of defining terms, primarily because of the term “exceptions”. There are exceptions to every rule so I don’t know that it helps to be too dogmatic. Here at CI, we spend a fair bit of time talking about data: enterprise and social, structured or unstructured that it occurred to us, So, I thought it might be worth spending a little time defining what we mean when we talk about unstructured text or enterprise data.