MicroChannel - CRM Software - SAP Business One - Sage 300 ERP. How to Choose CRM Software. Top 10 Features of Microsoft Dynamics CRM 2011. Posted September 22, 2010 By Herman MehlingFeedback Microsoft hopes its latest CRM offering can help the software giant gain ground on Salesforce.com.
The beta version of Microsoft Dynamics CRM 2011 released earlier this month has created quite a stir among beta testers and market-watchers, as it contains a number of big improvements. Those features include a next-generation native Microsoft Outlook client, Microsoft Office contextual CRM Ribbon for Office navigation and user experience, role-tailored design, and user personalization. The new software, designed for both cloud-based and on-premises deployments, is Microsoft's latest attempt to gain ground on CRM (customer relationship management) market leaders Salesforce.com (NYSE: CRM), Oracle (NASDAQ: ORCL) and SAP (NYSE: SAP). Here's a list of the top 10 features of the beta release, which can be found at www.crm2011beta.com. 1. Users can quickly configure multiple dashboards to monitor business performance, for example. 2.
A Buyer´s Guide For Small Business. Customer Relationship Management software (CRM) has revolutionized the way businesses today approach lead generation and customer life-cycle management.
CRM grew out of contact management software that was first made popular in the 1990s. In the early 2000s, CRM software emerged with more sophisticated tools for managing and nurturing client relationships. These solutions not only helped businesses manage their leads and customers, but offered collaborative platforms so that internal teams like sales and marketing could align their strategies. In the beginning, the enterprise was the one segment that enjoyed these new feature-rich CRM apps which required vast server storage space and deep pockets. But as the concept of storing leads and contacts in the cloud became more popular, the ability to introduce CRM capabilities to all size businesses became a reality.
Now any business, large or small, can have access to affordable and reliable CRM tools. How to Choose CRM Software. There are many ways to make a bad technology decision for a customer relationship management (CRM) system, but only a few ways to make a good one.
More often than anyone would like to admit, the decision comes from a manager who's just returned from a CRM trade show with a bag full of marketing materials and a head full of slick demos. But falling prey to the vendor hype isn't the only way to screw up the choice of CRM technology. Here's a list of some of the responses I've heard to the question, "How did you go about choosing your CRM product? " "The salesman gave it away for free for the first year. " "The VP of product planning plays golf with the software company's CFO. " These reasons range from possibly acceptable to dangerous. For example, the business may need to track the success of targeted marketing campaigns. Remember: Technology is just one part of CRM. But the risks of bottom-up development are far more serious than the rewards.
Avoiding Shelfware Kicking the Tires. How to Learn Microsoft CRM. How to Choose the Best CRM Software. Choosing the right customer relationship management (CRM) software isn't easy.
Because CRM enables businesses to gain a competitive edge by letting them effectively manage customer relationships before, during and after the sale, the CRM industry is rapidly growing, giving rise to a slew of vendors hoping to take advantage of this budding niche. To help you find the best CRM software for your business, Commence Corporation, a provider of CRM software for small to midsize businesses, recently released "7 Points to Consider Before Selecting Your CRM Solution," a white paper outlining the best practices in choosing a CRM solutions provider. Larry Caretsky, CEO of Commence Corporation and author of the white paper, said that the key to finding a CRM solutions provider is figuring out your business's unique needs and choosing an established provider that can fulfill them.
[What is Customer Relationship Management (CRM)?] 1. 2. 3. "Your customer information is your lifeline," Caretsky wrote. Microsoft Dynamics CRM.