Gartner: Fake Social Media Ratings, Reviews to Hit 10 to 15 Percent by 2014. Feel comfortable buying Facebook Likes or Twitter followers?
The practice is becoming more and more accepted, and fake social media ratings and reviews could hit 10 to 15 percent by 2014, according to research company Gartner. In its recent report, "The Consequences of Fake Fans, 'Likes' and Reviews on Social Networks", the company says that trust in social media remains low, but could rise from single digits to as high as 33 percent by 2014. Who to Trust It may sound obvious, but people tend to trust those most like them and also people they know in real life.
That partly explains why many people don't trust what they read when it comes to Amazon.com reviews, for example. A May 2012 online survey of 2,000 people from econsultancy.com found that companies with 50 or more reviews see nearly a 5 percent boost in conversions. Regulators are Taking Notice In 2011, the FTC levied a US$ 250,000 fine against Legacy Learning Systems for hiring marketers to post fake reviews on several websites. CMOs Tapping Into Social Data for Consumer Insights. The vast majority of CMOs (89.4%) say social data (related to customer use of social media) has affected at least some of their business decisions, and 21.3% say such data affects at least 1 in 5 decisions they make, according to a new report by Bazaarvoice and The CMO Club.
Moreover, CMOs agree that social data* reflects business and consumer trends, and that it's at least somewhat effective in indicating the following: Discernible trends that may impact the business: 83.3%Consumer demographics and/or psychographics: 80.7%Consumer sentiment toward product lines: 79.7%Influence of individuals or groups on the purchase decision: 77.9%Consumer sentiment toward a brand or company: 72.8% Below, additional findings from the study titled "Chief customer advocate: How social data elevates CMOs," by Bazaarvoice and The CMO Club. The Social Integration Is On (and Intelligence Follows) Dilip Venkatachari | August 1, 2012 | 1 Comment inShare15 How the new Facebook Exchange will exponentially increase the amount of customer data generated from all digital advertising.
Social media continues to move at digital speed. In fact, what brands used to call their social media strategy is quickly approaching irrelevance. Integration is here. Several recent changes have forced the acceleration here. Optimizing Social Media Across the Customer Lifecycle. Lee Odden | July 16, 2012 | 2 Comments inShare163 Study how your brand can continuously optimize content and social media participation to attract, engage, and inspire your customers.
Most forms of marketing and advertising focus on attracting and engaging customers through a sales cycle to create awareness and interest, guiding the customer to consideration and ultimately to purchase. That's reasonable since there's a clear investment and return. 4 Ways to Discover More About Your Audience With Social Media. Your audience is the lifeblood of your business, and knowing who they are and what they want is a key to success.
What you might not know is that there’s a treasure trove of knowledge about your ideal audience hidden in the sea of followers and fans you’ve already attracted. 4 Ways to Measure Social Media Success With Free Tools. Do you know if your social media promotions or campaigns were successful?
For many businesses, it can be easy to label a social campaign a huge hit or a blatant blunder, but which elements made the campaign successful? Making sense of social media. Demystifying social media - McKinsey Quarterly - Marketing & Sales - Digital Marketing. Executives certainly know what social media is.
After all, if Facebook users constituted a country, it would be the world’s third largest, behind China and India. Executives can even claim to know what makes social media so potent: its ability to amplify word-of-mouth effects. Yet the vast majority of executives have no idea how to harness social media’s power. Companies diligently establish Twitter feeds and branded Facebook pages, but few have a deep understanding of exactly how social media interacts with consumers to expand product and brand recognition, drive sales and profitability, and engender loyalty. We believe there are two interrelated reasons why social media remains an enigma wrapped in a riddle for many executives, particularly nonmarketers.
Why Social Media Doesn't Work (and What You Can Do About It) Time to face reality: Marketing and advertising are a lot harder to do today than ever before. Half of consumers don't trust print ads or television commercials, and fewer still trust what they hear on the radio. And consumer trust level is even worse for direct mail and outdoor advertising. What's the No. 1 trusted source of advertising? Word-of-mouth! That's a huge game changer. How to Automate Your Social Activities. Are you looking to simplify management of your social activities?
If so, then Ifttt is for you. Don’t be put off by Ifttt’s crazy name. This is one handy tool that you should definitely know about. Ifttt stands for “If this, then that,” which is a very basic way of explaining the site’s whole premise. With very little effort on your part, Ifttt will connect your online accounts and services to create triggered events. Ifttt lets us common people work with scary Internet codes like APIs without ever knowing it. So for example, you might set an RSS feed of local news to trigger an event any time your hometown is mentioned. Each recipe can be searched, shared and used by anyone on Ifttt. Personally, I believe Ifttt is incredibly useful if you use it right. Here are some examples of how Ifttt does do the drudgework for you and saves you time and energy.
Share Everywhere If you manage multiple social media accounts, you’ll appreciate the ease of linking them together. 7 Social Media Trends for Consumers New Research. Are you wondering what the changing social trends are for consumers? If so, look no further. In Nielsen and McKinsey’s Social Media Report, consumers were surveyed to discover how they use social networks. 5 Social Media Tips for Finding and Engaging Your Target Audience: New Research. Do you know where your customers and prospects spend time online?
Marketers have long relied on market research to determine where to spend their advertising dollars on television, radio and print advertisements. In the last few years, research organizations have begun providing intelligence on how consumers behave on social networks. The following article is based on new social media research studies. 3 Steps to an Effective Social Media Strategy. Do you have a social media strategy for your business yet?
If you don’t, you could be missing out on game-changing results. According to the 2011 Social Media Marketing Industry Report, 78% of marketers saw increased traffic with just six hours a week invested in social media. The businesses that do social media marketing well will see even bigger wins in 2012, as the gap between who “gets it” and who doesn’t grows wider by the minute.
How to Turn Social Feedback into Valuable Business Data. Joshua March is co-founder and CEO of Conversocial, a provider of integrated social CRM and marketing software for Facebook and Twitter.
He resides in London. You've set up your company's Facebook Page and Twitter account, pulled together a social media team to start generating engagement, and now you've got a decent audience involved in conversations about your brand. Great, but where's the real value? It seems most companies understand that they need to take advantage of social feedback; however, many aren't doing anything about it. 13 Tools to Simplify Your Social Media Marketing. Are you looking for tools to simplify your social media activities? Many businesses feel overwhelmed when implementing their social media marketing.
Sometimes the solution is to focus on the right social media tools for your business. We asked social media experts for their most valuable tool for small businesses using social media. Here are 13 tools to help you execute your social media strategy effectively. #1: Crowdbooster Amy Porterfield @amyporterfield. 9 Common and Costly B2B Social Media Marketing Mistakes.
Yes, B2B companies should be using social media. In fact, it is easy to make the argument that B2B companies are better suited for social media marketing than B2C companies. Think about it: with a relationship-based sales cycle, core subject matter expertise and a legacy of content creation, most B2B companies are a great fit to leverage social media as part of an inbound marketing strategy. In a world in which 60% of the sales cycle is over before a lead ever talks to a salesperson , it has never been more important for marketing to be involved early in the buying process. Social media, when used for B2B lead generation and education, can help attract, educate, and qualify leads. Regardless of your ninja level of experience with using social media for B2B, many mistakes are commonly made during the journey to becoming a superstar marketer. 1. 2. Social media can have many applications for a business, including customer service, public relations, and recruiting. 3. 4.
Want to Avoid Getting Banned on Social Media? Learn the Rules. Ann Smarty is a search marketer and full-time web entrepreneur. How to Plan Your Social Integration Strategy. Brian Sullivan is vice president of client services at Gigya, where he advises clients on implementing social technology. 7 Terrific Ways to Use Social Media for Instant Feedback. 9 Tips for Integrating Social Media on Your Website. Why Social Media Needs to Get More Personal. Patrick Moorhead is president and principal analyst at Moor Insights & Strategy, a highly regarded high-tech industry analyst firm focused on the disruptive ecosystems of smartphones, tablets, personal computers, living room devices and social media. New social media service Path promises to bring your true friends (not just acquaintances) together in a much more personal way. However, neither Path, nor Facebook, nor Google+ have fully comprehended that personal circles vary by context, and that context changes rapidly and infinitely.
35 Great Social Media Infographics. 47 Outrageous Viral Marketing Examples over the Last Decade. Over the course of the last decade, an array of viral marketing examples have come and gone with varying degrees of success. Though the term "viral" infers that the campaign is organic and self-replicating, marketers and big-name brands have begun to attempt manufacturing viral content in the hopes of increasing their brand awareness or product sales. Some feel that viral content cannot be manufactured and is only the product of organic and unpredictable forces, while a growing number of others feel that they can predict what people will be interested in, how they will share that content, and ultimately what will become viral. Though the debate rages on, the fact remains that viral marketing has evolved over the course of the last decade from a rather obscure Internet phenomenon to a massive, multi-million dollar marketing tool employed by agencies and brands the world over.
With that said, let's explore some of the better examples of viral marketing in the last decade. Special Note: How to Use Social Media For Better Customer Acquisition. The Digital Marketing Series is supported by HubSpot, an inbound marketing software company based in Cambridge, Mass., that makes a full platform of marketing software, including social media management tools. A user’s clickstream — the trail of clicks she leaves behind while surfing the web — has to end somewhere, so why not on a place where that surfer can become a customer? That’s the thinking behind web-based customer acquisition. Until fairly recently, that was a relatively straightforward proposition: Just run some banner ads and search ads and then continue the conversation through email.
Creating Synergy Between Social Media and Email Marketing. Using Data to Build and Strengthen Community Connections. How Darwin's Social Funnel Transforms CXM Into Sales.