Customer Service & Retention
10 Things your customers wish you knew about them [INFOGRAPHIC]
by Gregory Ciotti on Sep 13, 2012 How well do you know your customers?
Using Digital Coupons to Increase Engagement and Loyalty
Share Because of the recession, the average consumer has become increasingly pocket conscious.
The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer Experience?
Share Have you ever been caught in this cross-fire? Marketing Manager: "Net Promoter Score is the one number we need to grow!"Gaining Business Leader Buy-in: 7 CEO personas
You may have an incredible plan to improve your company’s marketing performance, but unless you can do a little selling, you’re never going to be able to start marketing.
Loyalty programs are often part and parcel of a comprehensive customer relationship strategy.
Loyalty Marketing Best Practices
Customer Service
Customer Retention
If you've read our articles on the benefits of sales and marketing alignment , you likely understand the importance of a marketing strategy that leverages cross-departmental collaboration and integration. And we feel no differently about the relationship between Marketing and Customer Service -- they should go together like milk and cookies.
7 Reasons Marketing & Customer Service Need to Work Together
The Ultimate Digital Customer Service Guide
In our recent Customer Experience Series , Mashable dove deep into the mysterious alchemy of customer service. Those who own their own business will tell you: Getting (and keeping) customers is not easy.8 Ways to Offer Better Customer Service on Facebook
Customers know that the squeaky wheel gets the grease, and web-savvy customers know that Facebook is the ultimate squeak amplifier. According to Forrester Research , 27% of U.S. online consumers sought customer service support on the web in 2011 , and currently three out of four expect a reply to a negative comment posted on Facebook.
