Get flash to fully experience Pearltrees
A softphone is a piece of software that simulates the functionality of a phone on a computer: it makes phone calls to other computers or phones. It can also receive calls from other computers or phones. Not all VoIP service providers are hardware-based like Vonage and AT&T . Many providers offer VoIP service through the PC, very often starting with PC to PC calls and extending to PC-Phone calls. Among these, some provide a softphone application along with the service, while others offer the service through their web interface. Most people using VoIP do so via softphone applications and services, like Skype for example, which is the most popular software-based VoIP service provider.
While this is a neat feature I also find it a bit disappointing as well. Many users of this forum have been asking for a number of other features for quite some time. Zoho keeps referring all of us to the "Road map" to let us know what is in development. The Phone bridge is NOWHERE on the Road map, and in the past 2 years I can't recall any posts requesting this feature. It makes me question whether or not the development team is paying attention to the user group at all and if they are REALLY committed to providing the services and features the paying users are asking for. Adding features that come out of the blue with few (if any) published requests by the user groups suggests to me that the development team is operating in their own little world and the user input means diddly squat.