sentimentAnalysis
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Social media monitoring / dashboard applications will see significant increases in the accuracy of market, client, and user feedback. The API allows access to more precise information, better enabling agents to respond. Contact centre and customer support technology providers will see immediate results by embedding the Lymbix API into email, chat, and other social media for improved control and reporting Email users can detect emotionally charged content before releasing a message. Provides enterprises with a control mechanism for email and other e-text. Accelerate and improve the analysis of free form text (e.g survey comments).
Lymbix · Sentiment Analysis Reinvented
The sentiment score is indexed on a normalized minus five (-5) to plus five (+5) scale. With this index, business users can roll up scores to preset categories, regions, or products, etc. to see sentiment trends across a brand, product, and/or company level. Tune for Precision. The process of indexing the relative negativity (or positivity) is scored at a word, phrase, and linguistic construct level. This enables the system to identify complex linguistic constructs like negation, capitalization of words and other visual indicators of tone.
Sentiment Analysis
The New York Times has an article today about sentiment analysis , a trend which has been accelerating on the back of the Real-time Web - and Twitter in particular. Sentiment analysis is no short-term hot trend. It will eventually become a key feature of search engines, which will integrate the aggregate sentiment of the crowd into search results.
5 Ways Sentiment Analysis is Ramping Up in 2009
Hotel / Travel Sentiment Analysis
Dr. Taras Zagibalov holds a doctorate in Informatics and heads the natural language processing research team at social media monitoring company Brandwatch . His work centers on improving real-time sentiment analysis to deliver accurate and up to date information for brands.