customer service
Get flash to fully experience Pearltrees
Build a Better Customer Experience (& Build More Business)
Design isn’t just for products—it should be a careful consideration in the overall customer experience.
Posted On: October 5, 2010 Posted In: Customer Service , Hilton Comments: 43 Responses People seem to think Customer Service and Marketing are separate departments. I say they go hand in hand. There is no better way to increase or decrease your brand impression than through customer interaction.
Caring About Your Customer Service Screw-Ups
In this article, you'll learn... How a customer feedback program can be pivotal to the success of your business Why you should use customer feedback insight across your entire company First, a plea: please don't keep your marketing insight languishing in a silo, away from your core business processes.
Strategy - The Power of Customer Feedback
Home >> Publications >> Interacting with Government >> Future Service Delivery Preferences Overview
Interacting with Government - Future Service Delivery Preferences - Department of Finance and Deregulation
Hi-tech efficiency key to future service delivery
HERE is an example of how an average Australian may have contact with government 10 years from now. Lyn has just given birth to her second child, Jai. During her pregnancy she registered online with Government Services Australia and selected a range of maternity-related services that she wished to receive.Who's responsible for service design?
How many people should be answering the phone at Zappos on a Saturday? What’s Southwest Airlines policy regarding hotel stays and cancelled flights?
Five ways to engage with your customers
The president of Harley-Davidson got it right when he said “The more you engage with customers the clearer things become and the easier it is to determine what you should be doing”.
Perhaps it's no surprise to you that survey after survey finds many people are dissatisfied with their jobs . A Conference Board survey last year reported that only 49% were satisfied with their jobs, the lowest level in 22 years since they began their survey.
Why You Aren’t Happy, and How to Make Things Better | BNET
The customer service world around us is changing with the social web, new technologies, and especially mobile apps.
Augmented Reality – the future of customer service?
Customer service through social media is a pretty hot topic at the moment. More companies are investing in this, and more people expect to have their problems solved through Twitter or Facebook. We’ve already seen a glimpse of what customer service will look in the future, when Gatorade shared their Mission Control Centre earlier this year. The centre allows staff to track real-time mentions of their brand and monitor current trends in sports conversations, and those that are relevant to their brand. It’s exactly what I’ve been imagining for quite a while now, and it’s fantastic to see it being done.