Customer service via Twitter
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Is Twitter the Ultimate Customer Service Channel? | Our Blog | Box UK
Recently, when I couldn’t find the answer to a trivial question (“ Why are Post-it notes yellow?
Twitter and customer service – Starbucks Style
Twitter and customer service – Starbucks StyleMark Shaw's Twitter Advice & Training
Salesforce Integrates Service Cloud With Twitter - PCWorld Business Center
Salesforce.com is working to integrate its Service Cloud customer-service platform with the popular messaging service Twitter, the company announced Monday. Salesforce CRM for Twitter, now in beta, will be available this summer at no additional charge for Service Cloud users. Launched in January, the Service Cloud combines concepts like online customer communities, social networking, knowledge base information, and making data from cloud services like Facebook and Twitter available to e-mail, phone and chat-based customer service representatives.
How to use Twitter for customer service | The Social Customer
Great customer service is active because you want to be sure your customers are aware of your presence. Twitter gets the word out there fast, so why not take advantage of this social media phenomenon? Ask users to follow you on Twitter by placing a button on your website and getting involved.
How to Get Customer Service via Twitter
There has been a lot of talk lately of companies monitoring social media, be it Twitter, blogs, or social networking sites, for mentions of their company name and responding to customer service issues.
HOW TO: Use Twitter for Customer Service
Customer service can evoke some serious misgivings or negative emotions.Q&A: BT's Bian Salins on using Twitter for customer service | Econsultancy
Bian Salins is Head of Social Media Innovation within BT Customer Service, and manages BT's social media channels.
Every day people are talking about you and your company. Sometimes those people have trouble with your service.
» How to Use Twitter for Customer Service » Return Customer
Jimmy Fallon , Shaquille O’Neal and Erykah Badu have all jumped on the Twitter bandwagon.
Problems With Your Checking Account? Try Twitter - Bits Blog - NYTimes.com
SAN FRANCISCO — When Wes Harper's high-definition cable service went on the fritz a few months ago, he hopped on Twitter and tried to reach Comcast 's customer service reps. At the time, it seemed the best course of action, given Comcast's sterling reputation on the social-media service.