Service Design

Service Blueprint

Www.phonakpro.com/content/dam/phonak/gc_us/Documents/PracticeDevelopment/2011/Phonak_Service_Blueprint_Slides_20111021.pdf. A practical guide on how to make a whiteboard animation – part 2: the script / 31Volts [service design] Imagine you want to explain something to someone.

Something that might be hard to transfer. Like an idea or concept. Something that is very extensive and diffucult to capture in a few words. You might consider making a whiteboard animation. A tool that is excellent to share thoughts and knowledge. This is the second part of a two-piece blog post on how to make a professional whiteboard animation. In this part we’ll cover the story side of a whiteboard animation. In this post: STEP 1: KNOW YOUR AUDIENCE – Who is it for and what is your goalSTEP 2: CRAFT THE STORY – Working towards a storyboardSTEP 3: DESIGN THE ANIMATION – Making it easy to process and fun to watch Some tips: 1.

Here we go! Maybe it sounds obvious. You can’t make the right whiteboard animation without knowing who you’re making it for. Write down who your target group is. Do you want to inspire people? Think about your motivation for making the whiteboard animation and define a clear goal. Grab a stack of post-its. Service Design: Chapter 6: Developing the Service Proposition. By Andy Polaine, Lavrans Løvlie, and Ben Reason Published: March 18, 2013 This is a sample chapter from the new Rosenfeld Media book Service Design: From Insights to Implementation. ©2013 Rosenfeld Media.

“The service proposition is essentially the business proposition, but seen from both the business and the customer / user perspective.” If we are looking to improve an existing service, our blueprint has given us a pretty good overview of the component parts of the service and how these are experienced over time. If we are developing something entirely new, we may have less detail but some idea of people’s needs and what some of the key touchpoints might be. Basing the Service Proposition on Insights The service proposition is essentially the business proposition, but seen from both the business and the customer/user perspective.

The service proposition needs to be based on real insights garnered from the research. The Zopa Service Proposition Do People See the Value of It in Their Life? A practical guide on how to make a whiteboard animation – part 1: the setup / 31Volts [service design] Imagine you want to explain something to someone.

Something that might be hard to transfer. Like an idea or concept. Something that is very comprehensive and hard to capture in a few words. You might consider making a whiteboard animation. A tool that is excellent to share thoughts and knowledge. This is the first of two blogpost that will tell you a bit more about how to make a professional whiteboard video. In this first part we will cover the practical side of making a whiteboard animation: lighting, filming and post-processing. You might want to watch this video in advance. Too much light on the hand too dark, too much shadow nice! In this post: STEP 1: LIGHTING SETUP – What stuff did we use and whySTEP 2: CAMERA SETUP – Which settings are important and what is their effectSTEP 3: FILMING – Tips for filming your whiteboard videoSTEP 4: POST PROCESSING – How to make the final touch BONUS: AUDIO SETUP – Getting the best sound quality without noise Shut drapes and close doors. Tip!