COLLABORATION
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This post originally appeared on the American Express OPEN Forum, where Mashable regularly contributes articles about leveraging social media and technology in small business. In honor of Community Manager Appreciation Day on Jan. 23, we asked several leaders in community management about the apps and tools they swear by for their social media management. Whether it’s filtering through mass amounts of content, managing a project or professionally presenting a company, community managers provide and mediate communications both inside and outside of the business. Fortunately, there are a lot of resources small businesses can utilize for better productivity. Are there other tools or tricks you use to manage a community?
This list is divided into proprietary or free software, and open source software, with several comparison tables among different product and vendors characteristics.