NYCSJ13: A Participant’s Recap. (Annie Nguyen, a User Experience Designer at Hot Studio, generously allowed us to republish her reflections on the Jam.
The original post can be found here.) Two weekends ago, I participated in the Global Service Jam in New York City. This 48-hour event took place in 150 locations around the world—from Bangalore to Helsinki to San Francisco—and over 3,000 people participated. The Global Service Jam is a non-profit volunteer activity and has grown considerably from the first jam, held in 2011, which had nearly 60 participants in New York City alone.
People from different disciplines, and with varying degrees of service design experience, joined together in this challenge which started Friday evening and ended Sunday afternoon. The purpose of the design jam is not to create a real and complete working concept, but to explore and prototype what meaningful services might be possible within the theme. Why are you riding your bike today? Lesson learned: stop talking and start doing. UX Resources : Design Jam. Design Jams are collaboration spaces, giving you a chance to try out new tools and techniques, to improve your facilitation and presentation skills, and to learn from others.
If you are attending a Design Jam soon, think about if there is anything you’d like to try out. A gamestorming or sketching game? An interesting way to brainstorm? Paper-prototyping? Facilitate a guerrilla usability test? Collaboration, facilitation and gamestorming UX Methods nForm’s UX trading cards are great for an overview of UX techniques The UX Technique cards provide a reference guide of methods and techniques for UX practice. Sketching templates.
Service Design Methods. The Value of Customer Journey Maps: A UX Designer’s Personal Journey. Effective Customer Journey Maps So what makes an effective customer journey map?
What made me a believer? The best practices that follow can greatly improve your chances of delivering effective journey maps. Based on Real Research Journey maps succeed when they’re based on ethnographic research and contextual inquiry that allows researchers to experience a day in the life of a customer. Based on Behavior To breathe life into journey maps, you must base your personas on actual customer behavior and clearly communicate the core tasks that customers perform. Before our project with Boeing began, Boeing already had a set of detailed personas in place, which were based on job roles such as Crew Chief or Structural Engineer.
Not Always the Optimal Experience During the early stages of the project, the majority of Boeing stakeholders agreed that the company had room to improve on the customer experience, but most couldn’t articulate the extent of the issues. The Results Conclusion Reference. Communication methods supporting design processes. Design Thinking for Educators Toolkit. The Design Thinking for Educators Toolkit contains the process and methods of design adapted for the context of K–12 education.
It offers new ways for educators to be intentional and collaborative as they design solutions for their schools, empowering educators to create impactful solutions for complex challenges. Teachers all over the globe are using it to create new solutions for their classrooms, schools and communities—using empathy to help develop curriculum, engaging students in helping to design their spaces and working with each other to create new tools and processes for school-based challenges. The effort is helping teachers become agents of change within their schools, driving new small- and large-scale innovations. At IDEO, we’ve been using similar processes, methods and tools for years in tackling some dauntingly complex challenges. More often than not, we’ve experienced how Design Thinking helps to get to the next step.
Melbourne Service Jam Toolkit. Global Service Jam 2012. Ah yes.
A little delayed but here nonetheless… My role at this years global service jam was not dissimilar to my role at the sustainability jam. I was asked to be involved by one of the primary organisers, Gin, who i had met from the sustainability jam. I figured that participating in the organisation of a jam (again) would strengthen my understanding of workshopping, teamwork and facilitation. I didn’t expect to learn anything more insightful than i did from the sustainability jam (as both events are pretty much identical in nature) but i kept my mind open. Organisation We held a meet-n-greet event prior to the jam. Our initial meetings included the two initiators of the Melbourne jam as well as a few employees from Melbourne based service design company Huddle. The extra aid was beneficial for keeping multiple tasks running with momentum, such as media and promotion.
The network wall. Other organisers were also asked to hunt around for speakers and “mentors” for the event. Structure 1.