Customer Service Tips for this Holiday Season. | The UP! Your Service Blog | Uplifting Service Cultures for Sustainable Competitive Advantage. Generally, companies try to stay on their best behavior all year long by applying these Customer Service Tips. But during this holiday season—with decked halls, crowded malls, shrinking bank accounts, and frayed nerves—providing great service is even more critical than usual. Much like Santa, customers have their own “naughty or nice list,” and they won’t hesitate to give you the business equivalent of a stocking full of coal (i.e., taking their business somewhere else) if you make your way into the wrong column.
There’s no better time of the year than the holiday season to uplift your customers with highly effective Customer Service Tips. Unfortunately, there’s also no easier time of the year to do or say exactly the wrong thing. Often at the holidays companies find themselves overbooked and short staffed. Supplies of popular items run out of stock. Departments aren’t prepared for the increased volume of customer inquiries and complaints. Make it seamless. Customize for your customers. ProCustomer - Customer Service Blog Brought to you by Pro Mach. Top 10 customer service blogs — AmazingServiceGuy.com. This is the March 2010 edition in my series of Top 10 Customer Service lists. Every month I’ll present my top 10 list of resources that can help you improve customer service and increase customer loyalty. To keep the lists readable I won’t go into a lot of detail on each item. But each resource listed will have a link to more information. ** Keep in mind these are just my opinions – no crowd-sourcing or other survey techniques have been used here.
And, as always, I welcome your opinions in the form of comments, questions and additions to the list (hey I’m not perfect!). The Amazing Service Guy’s Top 10 Customer Service Blogs 1. Why listed: Frequent postings and a variety from many leading customer service experts Like best: Love the plentiful tips on how to give good service. 2. Why listed: Writing this blog since 2005, Glenn has covered almost every aspect of customer service. 3. 4. Why listed: Regular posts provide a wide range of useful content. 5. 6. 7. 8. 9. 10. Honorable Mention: Customer Service Blog, Customer Service Article, Insights. Below are blog posts, articles and tips focused on customer service and experience.
To view just the articles (typically longer than a blog post), click here. December 10: Sarah Petty on Being Worth Every Penny. Shep Hyken talks with Sarah Petty, owner of Sarah Petty Photography Studios, author of “Worth Every Penny: Build A Business That Thrills Your Customers And Still Charge What You’re Worth.” Sarah shares marketing techniques like the “dog whistle”, “slug bug”, and how building your business like a boutique can give you a competitive advantage. How to make your customers know you are worth every penny. Creating Trust Customers want to feel confident with the companies they do business with. Each week I read a number of customer service articles from various online resources. This week on our Friends on Friday guest blog post, my colleague Bill Quiseng writes about how technology has impacted customer service.
Continue reading Continue reading Inconsistent Experience Buying Experience. A list of top 50 Customer Service blogs by Blog Rank. The only purpose of 'customer service'... Is to change feelings. Not the facts, but the way your customer feels. The facts might be the price, or a return, or how long someone had to wait for service. Sometimes changing the facts is a shortcut to changing feelings, but not always, and changing the facts alone is not always sufficient anyway.
If a customer service protocol (your call center/complaints department/returns policy) is built around stall, deny, begrudge and finally, to the few who persist, acquiesce, then it might save money, but it is a total failure. The customer who seeks out your help isn't often looking to deplete your bank account. The best measurement of customer support is whether, after the interaction, the customer would recommend you to a friend.
Institute of Customer Service - News & Blog. Communicate Better Blog | Customer Service at its finest! Happy Customer | The STELLAService blog covering great customer service, great products, and great retailers. Customer Service & Tech Support Blog - All Companies. Improve support for you and others - How Posted by GetHuman - Fri, 24 May 2013 7:19pm Time to momentarily change it up in this space and focus on the little guy. Much like most of the companies on GetHuman, many of the blog posts on GetHuman pertain to some of the largest companies in the country. Well, for Memorial Day we're going to switch it up and exercise a little creative lib... Read full story › Drizly Customer Service Information › Posted by GetHuman - Tue, 21 May 2013 7:38pm Interesting news out of IBM that they have been working with select companies to implement the use of super computer Watson to help with customer service calls.
IBM Customer Service Information › Posted by GetHuman - Fri, 17 May 2013 2:30pm We had a lot of people looking for Walmart related entries on GetHuman yesterday and so we did a little digging and wanted to pass along our findings. WalMart Customer Service Information › Posted by GetHuman - Thu, 16 May 2013 2:34pm Facebook Customer Service Information ›
Dennis Snow | Disney Speaker. The Art of Customer Service. 50 Facts That Will Make Businesses Rethink their Customer Service. 5 Ways Customer Service Is Changing in 2013 | Samanage Blog. How to Give Great Customer Service: What I Learned At UserConf 2012. At SEOmoz, we're always trying to improve our customer service by making our customers as happy as possible. Last month, my colleague Nick and I went to San Francisco for the inaugural UserConf , a conference all about "keeping your customers (happy). " You can remove the parentheses, though; UserConf focused entirely on keeping customers happy. Customer retention was just a serendipitous outcome. That's what I love about Customer Service 2.0; we're real people making other people happy, not pre-programmed Droids focused entirely on efficiency and cost savings.
This isn't the customer service we're looking for. I got a lot of value at UserConf and wanted to share some of the main points and takeaways I got from each speaker. Keynote: Richard White, UserVoice Background : Richard spoke about why UserVoice was hosting UserConf and why we were there: not to learn about why we should make customers happy, but to learn how . Key Points : Allhands support: Ben Congleton, Olark. Welcome to the Stevie Awards.
There's No Excuse for Bad Customer Service in 2013. Time Magazine recently ran an article about how 2013 could be the year that customer service improves – at last! ( Could 2013 be the Year that Customer Service Gets Better? ) The article implies a general ambivalence on the part of major companies and CEO's who appear to be clueless about the importance of customer service. I disagree with the idea that companies are oblivious to the customer service problem. Instead, most companies I speak with are trying to tackle the problem, but struggle with making meaningful progress. The customer service problem crosses all departments within a company and depends on hundreds or thousands of people – and often involves technology changes requiring process and metric changes. When I talk to companies around the globe, I find that employees in sales, marketing, customer service, and the C-Suite certainly understand the importance of customer service and the ability of either good or bad customer service to impact their business.
A watershed year? 6 Must-Read Blogs About Customer Service. There is a lot of information about customer service and customer experience on the Internet now: advices, trends, tips, and more. We have found a few must-read blogs for you that can inspire your team for great service and help you build a customer-oriented company. 1. CustomerThink Description: CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Posting frequency: Daily. 2. Description: Service Untitled focuses on pragmatic and simple solutions to real customer service problems.
Posting frequency: Weekly. 3. Description: Shep Hyken is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. 4. Description: Seth Godin has written fourteen books that have been translated into more than thirty languages. 5. Posting frequency: Monthly. 6. We hope you learn and adopt a lot from these blogs. Dukeo.com Blogging Better to Better Customer Service. I want to win customers. I love learning what other people and organizations are doing to build massive audiences of loyal customers. To do that, I read a lot. I follow lots of customer service blogs written by professionals, like me, on the wild adventure of making the world a better place through better customer service.
But many of the blogs I follow for customer service inspiration have nothing to do with customer service. They’re not about service, not about management, they’re not even really about business. One of the fantastic non-customer service blogs I follow closely is Dukeo’s blog about effective blogging and making money online. Dukeo.com, one of the most effective customer service blogs that’s not about customer service Dukeo.com is a blog about Making Money Online, Affiliate Marketing, Mindset for Success, SEO Techniques and much, much more. Ste recently asked for reviews of the dukeo.com Web site and I’m sharing mine. 1. 2. 3. 4. Your readers aren’t expecting Shakespeare. Comment and best practice around multi-channel online customer service. Barbara Khozam's Blog | BAD Customer Service.
Why Nice People Shouldn’t Work in Customer Service. In Share 33 Employers love to put nice people in customer service positions. Especially if they’re authentically nice people—I’m talking about the kind it’s impossible to get mad at because they’re just naturally so dang polite and pleasant. It’s obvious they genuinely want to solve everyone’s problems, and they’re working really hard to make it happen. This setup makes sense ( put nice employees in front of clients = a no-brainer) and works out well for all involved—except you, the sweetheart professional. For you, the arrangement is stressful and trying and leads to major job dissatisfaction. Here’s why: Nice people are sensitive Customers are loud, abrasive and impatient. The main problem with this is that you internalize the insults and absurd accusations and take it all personally. Nice people are easily flustered All you want to do as a nice person is make the client happy.
Nice introverts have it even worse Extroverted people get their strength from speaking with others. How To Use Social Media As A Customer Service Tool - Social Media Management Tools & Tips Blog | SocialMotus. What is good customer service ? | The @Helpjuice Customer Support Blog. In the previous startup I founded, the user experience was almost perfect..except, we created a bug during launch date. I’m kinda glad we did. This small bug generated a lot of phone calls and emails. Luckily, all we had to is hit one button, and the customer’s issue would be fixed.
One of the ways you can tell if someone cares about you, is, how quickly they implement/act upon your need for help. Do you remember the last time you sent an email and got a response back, within a minute saying, “FIXED. Really sorry that you had to experience that…” ? We responded to the emails/calls/chats because we really cared about our customers. Join us at 1:15pm EST/10:15am PST on Friday to: Learn 4 Hacks To Reduce Churn And Increase The Life-time Value of Customers Whenever you call a company, and whenever you interact with a person from a company, you’re forming an opinion based off experience.
Here are 5 simple tips for providing a good customer service for your customers: Be remarkable. Be a Yes! Blog: ‘Don’t know how, I want it now’. Customer Service is now Social and Instant. The Customer Service Experts | Exemplifying Superior Service Through Every Action and Interaction. Infographic: Bad Customer Service | Moxie Software Blog. Despite every company in the market understanding the importance of providing excellent customer service, many companies are struggling to meet customers’ needs. In a recent report , Forrester Research, Inc. described: “As organizations strive to succeed in the age of the customer, business and IT professionals responsible for customer service struggle to understand changing customer behavior, re-engineer end-to-end business processes, acquire and deploy the appropriate supporting technologies, and lead and sustain the organizational changes required to make the transition to new ways of working.”
At the heart of the customer service issue is the fact that many organizations are playing catch up with customers and the new ways they want to connect with their favorite brands. As a result, customers are frustrated (many are loosing their cool) with the lack of support and seamless integration across multiple communication channels. Embed The Infographic On Your Site (copy code below): Customer Service 101 | Olark Live Chat Blog. I often tell people who are making inquiries about adding Olark live chat to their site who are worried about convincing their boss to spend money on mere customer support, that getting Olark Chat can be the best marketing money you can ever spend. But wait you say, live chat is for customer service and… Read more » We’ve all had bad customer service. That’s why no good business wants to give poor customer service. Online businesses are the same, they just face different challenges. Everyone works differently and different things work for different people.
The Wonders of Japanese Customer Service | Blog it Japan. Japanese customer service is amazing. The biggest culture shock I get when I go back to the States is when I go into a store or restaurant and the staff there don’t even know that I exist. Or even worse, when they act like I’m destroying their lives by forcing them to do the unthinkable – their jobs!
It starts at the airport (especially if it’s San Francisco International), ends at the airport going home and is usually pretty consistent throughout the trip. I have to say, though, that people are a bit nicer in the South where I come from. I know that people’s jobs suck. I know they’re not being appreciated for their real skills and talents. Why the rant? I was like: Did that just happen? The Customer Is God In Japan there’s a saying – the customer is God. The reason for this is that they’re not just getting your handful of change today. But even beyond just the money, it’s about reputation. Price Doesn’t Matter I remember buying shoes at a mall in Arizona with my wife once. Tips on Providing Excellent Customer Service | Customer Support Blog. People To People Service: Customer Service Blog, Customer Service Tips.
Customer service tips and best practices | LiveHelpNow Blog. Good Customer Service. Church of the Customer Blog. Reporting on Poor Customer Service. Customer Experience vs. Customer Service: What’s The Difference? Think about the last time you received great customer service. You probably expressed that experience to others by describing it exactly as such – “that company gave great customer service!”
But what you’re most likely talking about is your overall experience with the company. It’s easy to see then, why the terms “customer service” and “customer experience” would be so easily confused. Many companies claim to provide good customer service, but that doesn’t mean that their customers are having good experiences. If a customer has to call customer service, then something has gone wrong with their experience. Customer service is an essential part of the overall customer experience, but it’s just one piece of a very large equation.
Customer experience includes a customer’s perception of a company, a customer’s interaction with a company, and a customer’s recollection of that entire process, from start to finish, at all touch points. “People call customer service when they have a problem. Adventures in Client Service. Generating enthusiasm for the customer one experience at a time! | Steve Curtin. Customer Service Blog | Thoughts on the World of Customer Service and Tips on Service for Businesses. Keynote speaker blog: Author, professional keynote speaker Micah Solomon on business, customer service, marketing, innovation, social media. Call Center Blog & Customer Service Blog Posts | Customer Management IQ. Everyday Customer Service Excellence. Delivering Happiness - A Path To Profits, Passion, and Purpose | by Tony Hsieh. Injecting the Fun Factor into Customer Service. BILL QUISENG | Deliver the World's Best Customer Experience | Customer Service Blog.
Funny & Stupid Customer Stories – Not Always Right. 5 Ways You Suck at Customer Service Without Realizing It. Very best service - customer service blog. Customer Service and Support Blog - IWantItNOW. Service Untitled. Think customers: The 1to1 Blog. Customer Loyalty Blog. Impact Blog! - on Customer Service and Sales. Top 10 Social Customer Service Blogs of 2012. Customer service and customer experience blog for call center professionals. Who's Your Gladys? | Expert Customer Service Tips and Advice. Crow Information Design. How may I help you - stock illustration 22528125.
Operator Bubble - Stock Illustration. Operator winking - Stock Illustration. Customer Service Representative Service Secretary Women Stock Illustrations & Vectors. Collaborative Team & Work Management Software - Comindware. Why I'd rather be punched in the testicles than call customer service.