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Christopher Stainow

Owner of Lennox Hill Ltd, creator of isoTracker. Providing time saving quality management systems software solutions online.

Why Customer Care is the Life Blood of any QMS. Why Customer Care is the Life Blood of any QMSPosted: December 9th, 2015 | Author: Christopher Stainow | Filed under: Complaints Management | No Comments » Customers are the single most important aspect of any business, and when it comes to your QMS (quality management system), customers are the life blood that keeps everything going.

Why Customer Care is the Life Blood of any QMS

Essentially, no quality system can survive without some sort of process for keeping customers happy. Whether your business deals with customers directly or not, the people who use your products and services are invaluable to your growth. In some instances, employees, suppliers, investors and other stakeholders take on the role of the customer. But regardless of what form the customer takes in your company, one thing will never change – customers are the life blood of your business, and as such, they should be the heart of any QMS. How do you go about putting your customers at the forefront of your quality management goals? 1. 2. 3. 0 0 0 New. If Tony Stark had a Quality Management System... If Tony Stark had a Quality Management System…Posted: November 21st, 2015 | Author: Christopher Stainow | Filed under: Quality Management | No Comments » Iron Man, also known as billionaire Tony Stark, is without a doubt one of the coolest superheroes out there, but even he could benefit from the use of a quality management system to keep things going smoothly.

If Tony Stark had a Quality Management System...

A founding member of the superhero crime-fighting group The Avengers, Tony is an American business mogul slash engineer who becomes a hero after begin kidnapped by a group of bad guys who want to force him to build a weapon of mass destruction. Instead, Tony builds a suit of armour that frees him of captivity, and saves his life. That turning point leads to the creation of his first Iron Man suit, and, of course, the start of his world-saving efforts. Top 5 Mistakes That Every Quality Management Professional Should Avoid. Top 5 Mistakes That Every Quality Management Professional Should AvoidPosted: October 26th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | Tags: quality management mistakes | No Comments » Ultimately, while the role of a dedicated quality management professional may differ from that of someone who is responsible for planning and running quality campaigns within an organisation, both are tasked with the job of making things happen as far as improvement strategies are concerned.

Top 5 Mistakes That Every Quality Management Professional Should Avoid

And, both can learn from common mistakes that are made by others who have walked in their shoes. Putting a quality campaign into motion is daunting at the best of times. For the professionals who are leading the battle however, many factors come into play. Pressure from management, dwindling budgets, stubborn employees who refuse to jump on board with the plan of action and even simply lapses of judgement in what to do (or how to do it). 10 Ways to Maximise Your Employee Competency Assessments. 10 Ways to Maximise Your Employee Competency AssessmentsPosted: October 19th, 2015 | Author: Christopher Stainow | Filed under: Competency Testing | No Comments » Employee competency assessments are not only a fantastic tool to help power your company through to increased levels of quality – they are also an excellent employee attainment tool, a great incentive tool and a way to catch little problems before they become bigger problems.

10 Ways to Maximise Your Employee Competency Assessments

Many standards such as the ISO 9001 quality management standard require comprehensive training, and for companies that are serious about ensuring the quality of products and services, training is an essential area that cannot afford to be overlooked. But despite the importance of testing competency, such assessments are often planned almost as an after-thought, with little effort put into the process to ensure full benefit from training. How can you maximise your training strategies to get the most out of employee competency assessments? 4 Questions to Ask Yourself Before Choosing a Quality Management Software Solution. 4 Questions to Ask Yourself Before Choosing a Quality Management Software SolutionPosted: September 1st, 2015 | Author: Christopher Stainow | Filed under: Quality Management, software | Tags: questions to ask | No Comments » The first step towards sourcing a good quality management software solution is making the decision to invest in one.

4 Questions to Ask Yourself Before Choosing a Quality Management Software Solution

The next step however is taking the time to be sure that you are choosing the right system that will provide real, lasting value. If you are simply looking for a cookie-cutter solution that does the bare minimum, you may not have to worry about taking your time when considering your options. QMS Implementation: Need vs Speed. QMS Implementation: Need vs SpeedPosted: October 2nd, 2015 | Author: Christopher Stainow | Filed under: Quality Management, software | Tags: qms features, qms needs, software needs | No Comments » When it comes to the implementation of quality management systems (QMS), what matters more: need or speed?

QMS Implementation: Need vs Speed

This question may sound simple enough, but in reality, both of these factors come into play. Essentially, need matters just as much as speed… the trick is to ensure that your implementation strategy covers both in order for it to succeed. The growth of global suppliers, stricter regulation and compliance and even things like instant reputation risk thanks to the rise of social media have all contributed towards the demand for improved quality measures. The old ways of doing things are no longer enough for companies to avoid certain doom. Companies often find themselves in a quandary on what matters most however. 1. 2. 3. Lennoxhill.co. 8 Books on Quality Management That Are Well Worth ReadingPosted: August 17th, 2015 | Author: Christopher Stainow | Filed under: Quality Management Principles | Tags: books, quality management reading list | No Comments » If you or your team wish to learn more about quality management, investing in some good books that focus on this field is a great way to do so.

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From easy to understand instructions on recommended tools, all the way to books that outline the principles and best practice approaches of quality strategies, there are many excellent books to be found on this subject. 3 Things to Consider When Choosing CAPA Software. 3 Things to Consider When Choosing CAPA SoftwarePosted: July 27th, 2015 | Author: Christopher Stainow | Filed under: CAPA | No Comments » For companies seeking to ramp up their quality efforts, CAPA software has become a very important tool.

3 Things to Consider When Choosing CAPA Software

Short for corrective and preventive actions, this tool enables a reactive as well as proactive approach to dealing with non-conformances. Corrective Action focuses on how non-compliance issues are identified, corrected and mitigated. It could be considered the ‘heart’ of any compliance system, thanks to its effectiveness and ability to handle often tricky situations simply, properly and appropriately. A number of improvements can result from Corrective Actions, especially as far as identifying both employee training gaps and process non-compliances are concerned. Today, we will be looking at how CAPA software particularly applies to Corrective Action, and what companies should be looking for when selecting a CAPA tool. 1. 2. 3. 3 Questions That Help You Improve Your Quality Management Culture. 3 Questions That Help You Improve Your Quality Management CulturePosted: July 15th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | Tags: business quality managemennt | No Comments » There is no doubt that quality management is growing at a rapid rate.

3 Questions That Help You Improve Your Quality Management Culture

All over the globe, businesses are starting to take a good, hard look at the way that they do things, to find smarter, more efficient processes to improve products, processes and other areas of operation. Sadly however, despite the rapid rate of quality adaptation, many companies are still finding that implementing quality strategies is a lot tougher than they had bargained. This is largely due to the fact that quality is perceived very differently by employees than it is by top level management.

5 Valuable Life Lessons to Learn From Quality Management. 5 Valuable Life Lessons to Learn From Quality ManagementPosted: July 13th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | Tags: quality life lessons | No Comments » The concept of quality management is one that is often seen as a technical, ‘jargonish’ thing that is limited only to the corporate environment.

5 Valuable Life Lessons to Learn From Quality Management

Some may have a basic idea that it also has an impact as far as the products that they use are concerned. Others may vaguely see it as something that apply to broader business goals. But in reality, quality is not just about the product. It’s not just about large corporates who need to meet their targets and keep ahead of competitors, either. Quality management can also teach us many important life lessons as well, showing just how vital this concept really is to the world around us. Some of the things that we can learn from quality management include the following lessons… Lesson #1: It’s about the journey, not the destination Lesson #2: There’s no “I” in team. 3 Ways to Simplify Change Through Quality Management. 3 Ways to Simplify Change Through Quality ManagementPosted: July 6th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | Tags: change management, implement change | No Comments » One of the biggest aspects of quality management is change.

This affects everything from small changes that need to be made to document management, processes, procedures and tasks, all the way to large scale changes that need to be implemented company wide. 10 Tips for Getting Your Quality Management Projects on Track. 10 Tips for Getting Your Quality Management Projects on TrackPosted: May 26th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | No Comments » If you are having trouble getting your quality management projects off the ground, you may find yourself getting frustrated. Worse, you may be wondering if it is really worth your valuable time, costs and energy to invest in meeting quality goals. One of the many reasons that such projects are dead before they hit the water is that a slow, gradual start may not show any obvious results. Sometimes, while things are taking forever to get into place, the initial inspiration, motivation and enthusiasm starts to wane.

Before you give up just yet, it can help a lot to inject some rapid-fire thinking into things, allowing you to get your quality management projects on track quickly and effectively. Here are a few ways that you can get from zero to hero (at least as far as your quality strategies go)… 0 0 0 New. How to Explain the Value of Quality Management Software to Your Boss. How to Explain the Value of Quality Management Software to Your BossPosted: April 15th, 2015 | Author: Christopher Stainow | Filed under: Quality Management | No Comments » With more companies turning to quality management software than ever before, the rise of this powerful improvement tool continues to show its value.

But while many companies are getting on board with an enterprise system that manages the quality processes, others remain somewhat sceptical as to how much value such a tool can really offer. In a typical medium to large sized company, just about every department uses some type of software to automate various processes. From HR to Marketing, Design, Admin, IT and even Sales and Accounting, software tools are fast becoming the smart way to get things done. Getting top level managers to sign off on any new thing is not the easiest task in the world.

Increased Profits. A Day in the Life of a Quality Management Professional - Lennoxhill ISO Quality Management Blog. A Day in the Life of a Quality Management ProfessionalPosted: March 31st, 2015 | Author: Christopher Stainow | Filed under: Quality Management | Tags: day in the life of, quality manager life, quality manager tasks | No Comments » Have you ever wondered what it is that quality management professionals do each day? Most businesses that use quality software may have a quality manager working in-house, or perhaps an outsourced professional. Others may delegate this task to the office manager, operations manager or even HR department. For those who dedicate their lives to the implementation, development and tracking of quality management goals, a typical day could be something closer to a perfect day or something more along the lines of a crazy, frustrating ‘realistic’ day that can nonetheless be rewarding when goals are met. 5 Things That Could Do Away with Customer Complaints Management Forever - Lennoxhill ISO Quality Management Blog.

5 Things That Could Do Away with Customer Complaints Management ForeverPosted: March 26th, 2015 | Author: Christopher Stainow | Filed under: Competency Testing, Complaints Management | No Comments » Okay, maybe not absolutely forever, but when enough effort is put towards fast-tracking overall support and service, you will certainly notice a positive reduction in the number of customer complaints. While it may seem almost too obvious to even state, the general day to day operations, constant goal setting and regular challenges sometimes allow the process of customer care to fall by the wayside. Even with the best intentions to focus on keeping customers happy, this is not always as easy as it appears. Whatever your industry, whatever the size of your company, we help you connect back to your end-user priorities with some tips that go far beyond basic customer complaints management strategies.

Happy customers = happy business. How a Disorganised Quality Management System Wastes Resources - Lennoxhill ISO Quality Management Blog. Are Senior Execs Truly Aware of Your Quality Management Impact? - Lennoxhill ISO Quality Management Blog. 5 Daily Improvement Skills to Learn From Quality Management - Lennoxhill ISO Quality Management Blog. How UKAS Certification Assists Quality Management Strategies for UK Businesses - Lennoxhill ISO Quality Management Blog. Project Management and Quality Assurance. Employee Involvement: The Secret to Quality Management Success - Lennoxhill ISO Quality Management Blog. A Concise History of Quality Control - Lennoxhill ISO Quality Management Blog. 14 Quality Management Lessons from Quality Guru W Edwards Deming - Lennoxhill ISO Quality Management Blog. Creating a Company Culture of Continuous Improvement - Lennoxhill ISO Quality Management Blog.

Quality management system. Other QMS, e.g. Quality Management Department versus Outsourced Consultancy - Lennoxhill ISO Quality Management Blog.