usability

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http://www.balsamiq.com/ Using @balsamiq today to create mockups for our #CRO clients. Web designers, check it out. So good. http://t.co/aaiNbMWj @balsamiq http://t.co/denj2jXS is an amazing tool. I just spent the whole weekend jamming on it. Kudos and thank you!

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http://www.useit.com/alertbox/user-skills.html Jakob Nielsen 's Alertbox, February 4, 2008 Summary: Users now do basic operations with confidence and perform with skill on sites they use often.

User Skills Improving, But Only Slightly (Jakob Nielsen&#039;s Alertbox)