Booz Future of Banking. Future of Banking: Reappraising Core Capabilities After the Crisis by Vanessa Wallace and Andrew Herrick Published: September 18, 2009 For all the chaos in the global banking sector since mid-2007, the purpose of banking, the needs of customers, and the core capabilities that drive the strategies of the most successful banks have endured.
What has changed is the environment in which banks operate and compete. If banks hope to survive and prosper, their leaders can neither conduct business as usual nor adopt temporary fixes and half-measures. They must respond at a more fundamental level, bolstering—and where needed creating—the essential organizational capabilities for the post-crisis era.
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