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by Brad Power | 10:30 AM March 15, 2012 Suppose you're a senior executive at a large financial services company such as Nationwide Insurance or ING. Would you look to your information technology organization for ways to improve customer service? Would you ask IT to come up with ideas for new financial products and services, or new ways to deliver them? Probably not.
March 15, 2012 By Jennifer Schiff Feedback Experts from IBM and OpenText Business Process Solutions discuss how business process management (BPM) solutions can help organizations better manage their supply chains. As supply chains continue to expand and become more complex, organizations need better ways to manage their network of partners and providers. An increasingly popular way of gaining better visibility into the supply chain is by adding a business process management (BPM) solution to the mix. How can adding a BPM system help improve supply chain management (SCM)?
March 8, 2012 By Ann All Feedback Noting that business process management initiatives can be "fraught with challenges," Gartner cautions companies to avoid five common BPM pitfalls. Enterprise Apps Today recently published an article discussing why it makes sense to take a process-centric approach to CRM . In a nutshell, companies hope business process management software can help tame some of their complex customer-facing processes and also automate – or at least standardize – their routine processes so employees can devote more of their time to the interactions that require human intervention. Yet BPM initiatives are often "fraught with challenges due to the scale and breadth of skills, attributes and tools needed to be successful," according to Gartner.
Friday, February 17, 2012 by Neil Ward-Dutton ‘BPM in the cloud’ is one of the key themes of our 2012 BPM industry research programme , and as a part of that we’ve just published a short online survey that’s designed to help us quickly take the pulse of what’s going on in this area. From my conversations with some of the principal providers of cloud-based BPM technology (we’ve already published cloud-focused profiles of Appian , IBM and Pegasystems and more are on their way) it’s clear that businesses are starting to take cloud deployment seriously as an option – not only for early-stage trials, proofs-of-concept and so on but also, increasingly, for operational process application deployment. To add another perspective we’re really keen to get some solid data from practitioners out there in the field. Are you exploring use of BPM technology in the cloud – and if so what are you hoping to gain?
March 5, 2012 By Herman Mehling Feedback Companies look to BPM software to help tame some of their complex customer-facing processes. Business process management (BPM) used to be strictly a back-office affair. That's no longer true. As with many technologies and IT practices, BPM has become part of the integration or attempted integration of various IT functions. One of the most interesting trends in BPM is its cross-pollination with customer-facing processes, notably CRM.
Today’s companies not only need to do more than ever before—they need to do it all faster and better, preferably with lower costs and higher ROI. No wonder businesses of all types and sizes are turning to business process management (BPM) to improve how work gets done. In fact, a majority of business and IT professionals rank BPM as a top priority for 2012, according to an international survey conducted by TechTarget , ebizQ’s parent company.
New regulatory mandates have placed extreme pressure on healthcare insurance payers to reduce administrative costs and operate more efficiently. Reducing costs in administrative roles is challenging because it is difficult to "see" in a digital workspace what the workforce is doing, how efficiently they are doing it, and whether there is a "better" way to accomplish the task. This challenge is compounded as workers traverse different applications, systems, and even user log-in IDs to accomplish their work. Conceptually, the keys to successfully reducing administrative costs are simple: improve the process to eliminate work, reduce errors and improve the productivity of remaining workers. However, improving process requires visibility into the detailed effort and steps of how work is actually accomplished within current systems. This includes producing detailed metrics about the time for each activity as well as volumes and effort.
Acquisition Completes Groundbreaking Business Process Automation Solution for Accelerated Auto-Adjudication of Insurance Claim Repairs Alpharetta, GA (PRWEB) January 05, 2012 OpenSpan, Inc., an innovative provider of business process analytics, optimization and automation solutions, has signed a definitive agreement to acquire Triangle BPA , LLC, headquartered in the Research Triangle region of Raleigh-Durham, North Carolina. The acquisition follows a year-long partnership between the two companies in support of insurance industry customers. OpenSpan has secured rights to intellectual property for Triangle BPA’s health insurance payer claim automation tools and techniques, as well as adding key senior staff with extensive industry expertise to the OpenSpan executive team.
… to the bpmWiki. This wiki is about BPM, EAM and a little bit ALM. It's a world full of acronyms.
It’s useful to have a shared terminology to avoid misunderstandings . During a recent discussion in the BPTrends Discussion Group at LinkedIn the terminology discussion about process mining has resurfaced. In Wil’s book as well as in the process mining literature, the following picture (see below) is used to illustrate the scope of process mining technology.
Key Features of Human Centric Business Process Management Suite Human Centric BPM Designed for the Business User Flexible Delivery Options (SaaS or Installed on Premises) Drag and Drop Environment Integrated Web-Based Development Environmnet
Key Features of RunMyProcess Graphical BPM-based process design Rapid application development in the Cloud One-click deployment Extensive library of connectors to 3rd-party SaaS Apps Complete Google Apps Integration Simple dashboard and report creation Design tool box and css support for user interface creation Screenshots Click image for larger version Overview of RunMyProcess
/ Operations Management / Business Process Management (BPM) Featured Business Process Management (BPM) Apps Business Process Management (BPM) App Directory Zoho Creator 4.4 5 Software by Zoho Corporation Build custom business apps Zoho Creator is a web-based platform that let's everyone build custom business applications without any prior technical knowledge. Zoho Creator offers first of its kind drag-n-drop interface to create tables/forms, design, schedule workflows and perform variety of automated actions. Zoho Creator's powerful tools for data collection and management, analysis, reporting and collaboration makes it as the smart choice for small businesses to run their business online, without any additional costs, infrastructure, and software.
On November 17, IDN will present the next in its ongoing series of online conferences for BPM (business process management). The theme for the upcoming BPM-CON conference is Using BPM as Command and Control for Improving Profits and Decision Making. by
Worldwide, businesses will spend significantly more on business process management (BPM) projects in 2011, according to a global survey by Gartner Inc. Ramp-up in BPM investment are being fueled by “return-to-growth” strategies at many companies, according to the Gartner analyst who managed the study. by Tom Donoghue Tags: bpm, business process management, Gartner, IT spending, The survey respondents were optimistic about spending on BPM, with 54% telling Gartner they plan to boost BPM spending by at least 5 percent, and nearly 20% planning to increase their BPM budgets by more than 10% -- in 2011 alone, according to Teresa Jones, principal research analyst at Gartner.
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