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What is Operations Management? (An introduction)

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The Economist explains: Operations management. What is Operations Management? Examples of Operations Management's benefits. How does it benefit the process of production? What job titles are involved in Operations Management? What are goods? What are services? What are the differences and similarities of goods and services? Customer Benefit Package by Ambar Mejia on Prezi. What is a process? (in terms of business) What are the types of processes?