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Telephone Business Conversation Role-Play. Telephoning is an important part of doing business in English. Telephone conversations, especially business telephone conversations, follow certain patterns: Someone answers the phone and asks if they can help.The caller makes a request—either to be connected to someone or for information.The caller is connected, given information or told that they are not in the office at the moment.If the person who is requested is not in the office, the caller is asked to leave a message.The caller leaves a message or asks other questions.The phone call finishes. Of course, all business telephone conversations do not follow this rigid scheme.

But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Example Business Telephone Conversation: Role-Play Ms. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Mr. Ms. Short Summary of the Telephone Conversation Ms. Next, they _____ a meeting between Ms.

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