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Customer Service and Support Outsourcing

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5 Valuable Lessons Pokemon Go Can Teach IT Teams. Since game developer, Niantic Labs, launched the GPS-based, augmented reality game, Pokemon Go, on July 6, 2016, the whole world has been caught in a frenzy.

5 Valuable Lessons Pokemon Go Can Teach IT Teams

Initially available in the United States at the time, Pokemon Go broke records and replaced Candy Crush as the most popular mobile game ever—registering more than 20 million active users just a week after its launch. Even regular players in social media apps such as Facebook, Instagram, Snapchat, and Twitter paled in comparison at some point in terms of Pokemon Go’s daily usage. The road to success for Pokemon Go has not been without bumps, though. How to Optimize Your Ecommerce Customer Support. Customers are the lifeline of every business.

How to Optimize Your Ecommerce Customer Support

Therefore, it is vital that you provide not just high-quality products and services, but also excellent customer service and support. Paul Greenberg, the president of The 56 Group and the author of CRM at the Speed of Light, sums it up in a simple sentence, “If a customer likes you and continues to like you, they will do business with you. 12 Customer Service Challenges Faced by Fast-Growing Industries. Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline.

12 Customer Service Challenges Faced by Fast-Growing Industries

Thus, providing superb customer service support should be on top of your priorities. With the continuous technological developments we have today, consumer behavior changes as well. Knowing how to keep pace with their demands is something that your company shouldn’t miss. 4 Customer Support Tactics You Should be Implementing to Win Millennials Over. Millennials, or those who were born from the 1980s to 2000s, propose an interesting marketing challenge for many businesses.

4 Customer Support Tactics You Should be Implementing to Win Millennials Over

Besides comprising a large demographic of consumers, millennials are still too diverse of a group to just bunch up into one category. That’s what makes marketing to this demographic tricky. Whereas, one strategy may work for a certain percentage while the rest may shun your approach. Guide to Building A Better Business Through Outsourcing.

Most entrepreneurs feel that it’s important to have full control of their businesses, from the smallest tasks to the largest projects.

Guide to Building A Better Business Through Outsourcing

This is understandable, given that as an entrepreneur, you did build the business from scratch. A strong sense of ownership drives you to keep a close eye on all your business’ dealings, or else, things may go amiss if you don’t. After all, if you’re there to oversee everything, what could go wrong? Unfortunately, such micromanaging system can be inefficient and even destructive for your business in the long run. When you fail to see the importance of delegating work, you end up getting bogged down by mundane tasks to a point where you don’t see the bigger picture anymore. 10 Solutions for Crucial Customer Support Problems.

There’s no denying that customers are your lifeline—without them, there’s no business.

10 Solutions for Crucial Customer Support Problems

This is why a good and efficient customer service support is a major company asset. Despite its importance, many companies still have problems with it. Below are some of the most common problems businesses face in terms of customer service support, along with suggested solutions. Problem #1: Agents lack empathy. Many customers think – if not, believe – that call center agents lack empathy. Perhaps some customers are talking out of experience or believe that agents go through hundreds of calls a day, and they’re just another caller.

Solution: Customers who call customer service are, more often than not, angry or frustrated already. Role play and training exercises can help agents practice this kind of mindset until it becomes natural to them. Problem #2: Everything is automated. While automation can help solve issues quickly, agents fail to connect with the customers and ease their tensions and concerns. Quick Guide to Setting Up Your Business Computer Network. Every company has its unique business needs and priorities, which define the kind of computer network security it demands to meet requirements and allow team members to exchange information.

Quick Guide to Setting Up Your Business Computer Network

As your business grows, chances are, you’ll need to update your existing network to suit your increasing necessities. If you already have a basic setup, detailing your business requirements to a vendor that offers technical support services will help you in upgrading the network. If you’re quite new, a competent vendor can help build your business computer network based on your requirements and priorities. Everything I Need to Know about Customer Service, I Learned from My Mother. Mother’s Day has passed, and you bet this was supposed to be posted in time for Mother’s Day.

Everything I Need to Know about Customer Service, I Learned from My Mother

But then it got me thinking, honoring them should transcend special occasions, after all, we learn from them every single day of the year. That said, we intentionally waited until Mother’s Day is over before posting this. There is no doubt about it, our mothers are our greatest teachers. Customer Service and Social Media, and Why They’re Joined at the Hip.

When you are a consumer purchasing from a business or subscribing to a service, you check if they have a listed office address, e-mail address and phone numbers – these are important for customer service.

Customer Service and Social Media, and Why They’re Joined at the Hip

Nowadays, consumers first check whether or not the business has presence on the web. Before, when we talk about web presence, we mean a web site. Now, it has expanded to having social media presence. The more active a business is online through social media channels, the more reassurance we have that they are a real, reputable company that supplies great product or service. In this digital age, an active, well-maintained social media presence can really make or break a business. 20 Things People Hate the Most About Customer Service. In customer service, companies need to make sure that customers walk away content with the support they received.

20 Things People Hate the Most About Customer Service

Otherwise, there is more serious damage than just a disgruntled customer, as “news of bad customer service reaches more than twice as many ears as praise for a good service experience.” (White House Office of Consumer Affairs)—and it can cost you your company image and even revenue. To better understand which areas we can improve on, let us look into the areas that commonly irk customers. Here are 20 things people hate the most about customer service: You are in a hurry, and they put you on hold for more than 5 minutes.A customer service representative said they would call you back but didn’t.The store refuses to replace a faulty item with a recurring issue.The agent is upselling you a product after calling for an issue resolution.

We are quite sure you have come across one or several of these in your customer experience. 1. 2. 3. 4. 5. Image from Adel Zsurzsan. How to Treat All Your Customers Like A-Listers. When it comes to V.I.P. treatment, we can all learn a thing or two from Hollywood A-listers, in terms of providing excellent customer service. We know that wherever they go, they are topmost priority, always given the best of whatever is offered, with all of their requests (and even crazy whims) granted.

You don’t want to get on their bad side, because you know how one negative remark from them can ruin your lifelong reputation and media will have a field day exposing your error and rub it in your face. 5 Ways to Lose and Infuriate Customers That You Might Be Doing Right Now. You may not be aware of it, but you just might be irritating your clients with the kind of customer service you are providing them. Wrong statements, bad practices and even rude personnel can all attribute to poor customer service.

And we all know that having poor customer service can turn customers away, for good. This is why we have revisited some company practices that actually backfire instead of improving its customer service delivery. Try to see if your company does any of these so you can do something about is A.S.A.P. Words of Customer Service Wisdom from Shep Hyken’s Twitter [Slideshare] Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses.

His blog and Twitter account are rich resources of customer service wisdom which thousands of individuals, as well as businesses, follow and adhere to when it comes to building customer loyalty and improving customer engagement. Top 20 Most Amazing Customer Service Stories Ever Told. As customers, we all have our own love-hate moments with customer service. 10 Heartwarming Stories of Remarkable Customer Service You Have to Read Today - Merlin. If we are to define the real principle of customer service, it all boils down to one single and simple word – CARE. In order to provide customer satisfaction, deep understanding of what customers want and need is important. In this present time, great customer service becomes the lifeblood of businesses.

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