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How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates. This story first appeared in the August issue of Entrepreneur.

How a SaaS Platform Allowed This Tech Startup to Turn Customers into Advocates

To receive the magazine, click here to subscribe. Influitive, a Toronto-based marketing technology startup, helps enterprise companies identify and mobilize their strongest online advocates to encourage referrals, references and product reviews. In 2013 Influitive was growing quickly, and execs wanted to follow the company’s own playbook by converting customers into advocates. To pull this off, Influitive “had to provide a phenomenal customer experience,” says Chad Horenfeldt, vice president of customer success. Easier said than done, since the budget-strapped, 20-person company had just two people on staff handling customer service requests through lengthy email chains. The Fix Influitive moved its customer service department onto the Freshdesk platform. “We also needed a support system that could be embedded into our internal Salesforce platform, and Freshdesk does it tightly,” Horenfeldt says. The Results A Second Opinion.

Creating Blog Graphics for Non-Designer's. 10 Ideas To Speed Up Your Business During The "Slow" Summer. For most businesses the summer season means a little slowing down.

10 Ideas To Speed Up Your Business During The "Slow" Summer

Less customer requests, less projects and deadlines are a little further ahead. 10 Single Mom Entrepreneurs Share Their Best Business Advice. Running your own business is no piece of cake.

10 Single Mom Entrepreneurs Share Their Best Business Advice

Neither is raising a family. These 10 single moms, all of whom have built successful companies, manage to do both with a mix of intelligence, creativity and sheer determination. For some of these mompreneurs, starting a business was a means of creating a better life for their kids; for others, the kids themselves inspired the business idea. All of them have learned critical lessons along the road to success. Top 5 Tips for Startup Marketing. Attracting customers is one of the top challenges for startup businesses, especially if you do not have any marketing background yourself.

Top 5 Tips for Startup Marketing

However, the principles of marketing are common sense and can get you a long way without excessive expenditure. 1. Know Yourself Time spent on working out what makes your product or service special (its unique selling proposition) is time well spent because it helps you differentiate yourself from the competition. Clarifying your mission and values will provide you with a framework for positioning your business. 2. How to Use Facebook and Google Analytics TOGETHER to Monitor Fan Traffic. How to Start a Business With Less Than $20. If I were to start a new business right now and had no experience, no connections, no specific idea, and very little money, here’s exactly what I’d do.

How to Start a Business With Less Than $20

Step 1: Find an idea. How to Grow Your Business with Live Events. As a business owner the whole point of events is to grow your business and this means growing your contact list or email list subscribers.

How to Grow Your Business with Live Events

Just like giving away a free eBook or report to increase your email list. How to Market Your Latest eBook. Traditional print publishing deals are hard to come by, and today’s reading public are as comfortable with tablets and smartphones as they are with paperbacks.

How to Market Your Latest eBook

So many independent authors are taking the self-publishing route and releasing their work as eBooks. Independent or not, authors still have to eat – and that means making money. From eBook sales, preferably. How to protect your online reputation and grow personal brand - SMALL GIGS MARKETINGSMALL GIGS MARKETING. There are very few people who do not have some sort of an online profile.

How to protect your online reputation and grow personal brand - SMALL GIGS MARKETINGSMALL GIGS MARKETING

Even those who avoid social media, with perhaps the exception of LinkedIn to publish their professional resume, will find themselves at the mercy of employers or associations who will list their accomplishments, their ‘latest’ headshot and bio somewhere online. Not to mention all the friends of said individuals who snap photos at events and post to social networks. Having an online footprint seems to be an unavoidable fact of life. How to Have Massive Success With Your Blog. Your blog is like your baby.

How to Have Massive Success With Your Blog

You spent months getting it up and running, your design is just right, you’ve created the most enticing opt-in and you’ve been perfecting your content. 10 Must Read Blogs for Entrepreneurs (2012) Almost three years ago we posted “10 Blogs Entrepreneurs Need to Be Reading” and to this day it has remained the most popular post on the Grasshopper blog.

10 Must Read Blogs for Entrepreneurs (2012)

While it’s an excellent list, we feel it’s time for an update. We bring you the 2012 version, 10 Must Read Blogs for Entrepreneurs. 1. For Entrepreneurs Link: About: Run by serial entrepreneur turned VC David Skok, For Entrepreneurs is exactly what the name implies; a place where entrepreneurs can get solid advice from someone who knows what they are talking about. Everything I Needed to Know About Negotiating I Learned Watching My Dad Make a Huge Buck on Some Old Furniture.

My father, Bernie, passed away a couple of years ago, and yet he lives on in so many practical life lessons that he taught me over the years. While he couldn’t spell "banana" (he always spelled it “banna” on his grocery lists), he could negotiate a mean deal. Sometimes, his method of choice was annoying the hell out of the other party, but in this example, it was something quite different.

In the early 1990s, my parents got divorced and my father had to sell our house. Welcome to mindmapping.com. 10 People Who Became Wildly Successful After Facing Rejection. Manage your cookies and site data - Chrome Help. You have control when it comes to cookie permissions in Google Chrome. All cookies are allowed by default, but you can adjust this setting. If cookies have been set or blocked on the page you’re viewing, an icon appears at the end of the address bar.

What are cookies? Cookies are files created by websites you've visited that store browsing information, such as your site preferences or profile information. There are two types of cookies: First-party cookies are set by the site domain listed in the address bar. How to Launch Your Product Using Facebook Social Media Examiner. Are you launching a new product or service? Want to create buzz and get the word out to the right people? Facebook is a great way to promote the launch of a product or service and generate excitement. To be successful, you need to plan your content, write your posts and make good use of the tools Facebook has to offer.

In this article you’ll discover how to launch a product or service using Facebook. #1: Before Pre-launch: Start Planning Early You’ll want to map out your launch strategy at least two months ahead, and most likely even earlier than that. Founder's Guide to Basic Startup Infrastructure - Flexport. I bootstrapped two startups, ImportGenius.com and Flexport.com. We grew ImportGenius to 50 employees, 1M monthly uniques and almost 5,000 active paying enterprise subscribers without raising any outside funding.

Flexport is still very early stage but promises to improve lots of customers’ lives in the $2.3 trillion global logistics industry . Below are a few of my favorite tools for building a startup even if, like me, you don’t have anything approaching a degree in computer science. Please tweet us @flexport with feedback and additional tools you’ve discovered, and I’ll update the list. And if you find any of it useful, please share it widely to help more people escape the tyranny of depending on large faceless institutions for their daily bread.

Getting Started: 15 Resources For Mastering Email Support. Earning a customer’s heart through email support reveals the untapped potential in the intersection of technology, business, and human nature. 22 Gmail Plugins That All Content Marketers Need to Know About. Learning Resources. GROWTH HACKING RESOURCES: 56 BLOGS YOU SHOULD FOLLOW TO STAY ON TOP. How can I become a growth hacker? Frontier Investing: The Venture Capital Due Diligence Guide. For a while now, investing has been about margins and optimizations. Squeeze in the fee here, have a better timing of the market there, and you have an investment thesis. Facebook Business Manager: Common Issues Explained. How to Start a Business Without Any Money (book review) The Basics of How I Built a Seven-Figure Business Without Employees. The First Step To Building A Growth Machine. Affiliate Marketing Industry News and Notables 10-23-15. How 9 SaaS Companies Hacked Their Growth.

I’m a huge fan of growth hacking. I’ve built several companies on the principles of growth hacking. Heck, I might just build several more and put growth hacking to work again. Traditional growth methods don’t work like they used to. I would argue that unless you have insane amounts of funding, traditional growth marketing is not even possible. Growth hacking is popular because it is essential. 7 Steps to Converting Your Online Leads into Customers. Top 6 Ways to Earn Money Online with Integrity - Zero To Launch. Every day I see dozens of articles about making money online.