Project & Service Mgt
ITIL is the most widely accepted approach to IT service management in the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally. IT Service Management (ITSM) derives enormous benefits from a best practice approach.
Published: April 25, 2008 | Updated: October 10, 2008 The IT service lifecycle describes the life of an IT service, from planning and optimizing the IT service to align with the business strategy, through the design and delivery of the IT service, to its ongoing operation and support. Underlying all of this is a foundation of IT governance, risk management, compliance, team organization, and change management. The IT service lifecycle is composed of three ongoing phases and one foundational layer that operates throughout all of the other phases. They are: The Plan Phase.
To implementation the Information Technology Infrastructure Library (ITIL) can provide the opportunity to create an advantage to any businesses from developing some services that could make more profit over a long period of time. It is necessary that IT professionals should embrace the company plans. IT professionals who are responsible for implementing ITIL must have a great comprehension in ITIL processes before incorporating these practices into the business model.
Project Management Methodology There are effectively two de-facto Project Management standards or best practice regimes in the world for planning, managing and controlling projects: PMBOK from the PMI and, Prince 2 from the OGC . There are, however, many other methodologies that are either customized versions for specific organizations or particular industries, e.g. Props for Telecom projects.There also an increasing array of project management methods aimed at the more iterative developments prevalent in many of today's IT development projects. This article compares the two main project management approaches (methodologies) into which some of the other approaches and techniques will more than likely be absorbed if they prove to be useful over time.