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How Conference Calls can Make a Helpdesk More Efficient. My first job was working as a sales manager at computer giant CDW, a large computer company in Chicago, where I chatted on the phone all day with I.T. directors and helpdesk managers.

How Conference Calls can Make a Helpdesk More Efficient

Most of my clients were I.T. guys who worked at the helpdesk and were responsible for keeping the company’s technology infrastructure up and running. When tech support issues are straightforward, I.T. professionals resolve them with a quick phone call, instant message, or email to the customer. When tech support issues cannot be resolved immediately, the standard protocol is to log the issue as a ticket in a helpdesk ticket tracking system like Mojo Helpdesk. From there, the ticket is assigned to an expert, or team of experts, who can most efficiently resolve the issue.

Sometimes you’ll have up to 3-4 employees getting involved to solve a support ticket. Very frequently, support staff can accomplish more in a 5-minute conference call than they can by exchanging 20+ emails. When malware strikes: How to clean an infected PC. You work hard to protect your PC from the malicious thugs of our digital world.

When malware strikes: How to clean an infected PC

You keep your antivirus program up to date. You avoid questionable Web sites. You don’t open suspicious email attachments. You keep Java, Flash, and Adobe Reader up-to-date—or better yet, you learn to live without them. But against all odds, a clever new Trojan horse slipped through the cracks, and now you’re the unhappy owner of an infected PC. Obviously, you need to scan the computer and remove the malware. 1. Is the PC in question really infected? If your PC is unusually slow, or if it seems to do a lot of things on its own that you haven’t asked it to do, you have reason to be suspicious. Of course, this is only general guidance; there's nothing to stop a piece of malware from masquerading as a legitimate process by sporting an inoffensive description. 2. Truly insidious malware will preemptively block you from trying to remove it. Sometimes the attack is more obvious. Background Conference Call by Senior Administration Officials on the President's Meetings with President Xi Jinping of China.

The White House Office of the Press Secretary For Immediate Release June 04, 2013 Via Telephone SENIOR ADMINISTRATION OFFICIAL: Thanks, everybody, for joining this call.

Background Conference Call by Senior Administration Officials on the President's Meetings with President Xi Jinping of China

I’ll just open by making a few comments and then turn it over here to my colleague, and then we’ll take your questions. First of all, just to go through the planned schedule as well as the overarching purposes of the meeting, the President will be meeting with President Xi in California. But the meetings will begin on Friday afternoon, we anticipate around 4:00 p.m. Then after the bilateral meeting, the two leaders will have a private dinner. Just stepping back, we felt that this is an important opportunity for President Obama and President Xi to meet early in President Obama’s second term and shortly after President Xi took office in China.

With that, I'll turn it over to my colleague here to get a little bit more in depth about the goals for the meeting and the agenda. Rundown of Highly Recommended Free Antivirus Protection for Windows 7. A Rundown of Highly Recommended Free Antivirus Protection for Windows 7 Microsoft has sold more than 600 million Windows 7 licenses. Sales have slowed down since the release of the most recent Windows 8, but Windows 7 is definitely one of the most successful Windows franchise. Just like every Windows OS version that came before it, Windows 7 is highly susceptible to various malwares including spywares, viruses and intrusive phishing programs. This is especially today that hackers and other individuals with bad intentions are getting smarter and craftier. Valuable information including your personal, financial and security data can be stolen, not to mention the damage it can inflict on your valuable files and computer hardware.

Also See: 7 best Tips to troubleshoot Windows 7 One of the primary reasons that people don’t install antivirus software on their PC is the costs and expenses associated with getting a computer protected. Five Free Communication Apps for Android. Having a smart phone has so many perks and with its endless features, you cannot deny how helpful having one is to your daily life.

Five Free Communication Apps for Android

Smart phones come in various sizes, designs, styles and features, but the one thing they all have in common? They have the power to perform as cell phones as well as computers. The main benefit of having a smart phone is that it allows you to stay connected by having access to the Internet either via Wi-Fi or your cellular network. You would always be in touch with your family and friends because a smart phone has the capability to receive, read and reply to your emails right from the palm of your hand. Unlike using computers, you can read and answer to your emails even while you are waiting for your car to get fixed, waiting in line at the grocery store, hanging out at the airport or taking a vacation.

Skype Skype is a free app which allows users to call or message others over the internet for free. Install Skype Whatsapp Install Whatsapp.